Process Mining with Celonis

CX Consulting
Merging Conversational Excellence with Deep Process Insights

In-dept Process Analysis

Celonis’ Process Mining delves deep into business processes offering insights that can be leveraged by LUI to tailor conversational pathways, ensuring they align with optimal business practices

Adaptive Conversations

With real-time insights from Celonis’ Process Mining, LUI can adapt and refine conversational follows, ensuring that customer interactions are always relevant, efficient and effective.

Continuous Improvement

The synergy between LUI and Celonis allows for ongoing refinement of the CX, ensuring that conversational interfaces evolve in tandem with business process optimizations.

LUI and Celoni’s Process Mining come together to offer a transformative approach to CX consulting. By integrating intuitive conversational interfaces with granular process insights, we provide a comprehensive solution that elevates every customer interaction.

Beyond the collaboration, Celonis process mining seamlessly integrates with other Atento assets, such as sentiment and interactions analysis through aI, and data science applications. This comprehensive integration approach ensures that our clients receive a multi-dimensional CX strategy that consistently delivers outstanding results.

Casos

Refinando las experiencias de chatbot a través de la minería de procesos

Potenciando la experiencia del cliente a través de CX Consulting

Detección de anomalías

Deleita a tus clientes con soluciones más inteligentes

Deleita a tus clientes con soluciones más inteligentes

Deleita a tus clientes con soluciones más inteligentes

Deleita a tus clientes con soluciones más inteligentes

Deleita a tus clientes con soluciones más inteligentes

Deleita a tus clientes con soluciones más inteligentes