Welcome to Puerto Rico!

Onshore CX, Nearshore Savings

Atento’s Puerto Rico operation delivers exceptional customer experience with the quality, compliance, and performance U.S. brands demand—at up to 30% lower cost. As a U.S. territory, Puerto Rico operates under the same federal regulations as the mainland, making it fully compliant for licensed and regulated work. With over 25 years of proven delivery excellence and scalable support models, Atento Puerto Rico is a trusted partner for brands looking to optimize CX without compromising standards.

U.S. Territory, 100% Compliance

Operate under U.S. labor laws, data regulations, and tax structures—ideal for Healthcare, Finance, and regulated sectors.

Up to 30% Cost Savings

Reduce operational costs while maintaining high performance and full brand alignment.

Bilingual Talent That Lives U.S. Culture

Puerto Rico doesn’t just understand U.S. consumers, it’s part of the U.S. market. Our native English and Spanish-speaking teams live the culture, follow the trends, and naturally connect with the values, expectations, and communication styles of your customers.

Proven Reliability, Backed by 25+ Years of Delivery

Atento has built a resilient, high-performing CX delivery model trusted by leading U.S. brands. From small teams to large-scale programs, our track record shows we know how to scale, adapt, and deliver consistently and confidently.

Built for Speed. Powered by Experience.

Atento’s established Puerto Rico operation offers:

Omnichannel CX delivery
AI-augmented agent performance
Tech-enabled compliance and automation
Quick ramp-up and scalable staffing
Vertical expertise across industries

Easier Than You Think:

Direct, Domestic, Seamless
All major U.S. airlines offer non-stop flights to San Juan, Puerto Rico—making site visits easy, fast, and fully domestic.
Managing your CX operations in Puerto Rico is just as convenient as visiting any U.S. city. As a U.S. territory, no passport or visa is required for U.S. citizens, and direct flights connect you from major hubs in just a few hours.