Every CX leader is chasing the same goals: deliver seamless service, connect with customers across languages and cultures, and do it all while reducing costs. In that equation, there’s one location that’s often overlooked, and it might just be the smartest move your brand hasn’t yet made.
Puerto Rico. With a unique blend of onshore compliance, nearshore cost efficiency, and Atento’s award-winning CX delivery, Puerto Rico offers more than a place to operate. It offers a strategic advantage that could transform your customer experience and your bottom line.
It’s Closer Than You Think. In Every Way. Puerto Rico is part of the United States. That means U.S. currency, federal labor laws, data protection, and IP security, all fully aligned with mainland standards. There’s no need to navigate international regulations or offshore risks.
But what sets Puerto Rico apart isn’t just the legal alignment. It’s the cultural one. With a bilingual (English/Spanish) workforce that understands U.S. values, trends, and customer expectations, Puerto Rico offers seamless customer conversations that feel local, because they are.
Bilingual Talent That Elevates Every Interaction. The demand for Spanish-speaking customer support is rising fast, especially as the U.S. Hispanic market grows in buying power and influence.
Puerto Rico offers a ready-made solution. The island’s workforce brings native fluency in both English and Spanish, with high levels of education, digital literacy, and cultural empathy.
When powered by Atento, those agents aren’t just answering questions, they’re strengthening relationships, driving loyalty, and protecting your brand reputation.
Lower Costs, Higher Returns. Providing call center services from Puerto Rico can reduce operational costs by up to 30% compared to mainland U.S. locations without compromising quality, speed, or compliance.
With Atento’s infrastructure already in place, your brand benefits from immediate scalability, without the upfront investment typically required to launch a new customer support operation. From bilingual customer care and technical support to back-office processing, automation, and omnichannel service delivery, we’ve built a fully integrated outsourcing model so you can stay focused on driving performance and ROI.
Built for Speed. Powered by Experience. Atento’s presence in Puerto Rico means you don’t have to start from scratch. We offer:
Quick ramp-up for new programs
Deep vertical expertise across industries
AI-augmented performance tools
Flexible staffing and seasonal support models
Industry-leading compliance and governance
In short, it’s the CX delivery engine you’ve been looking for, ready to go, right now.
Rethink What’s Possible in CX Delivery. If you’ve been searching for a way to reduce costs without sending operations offshore or struggling to find bilingual talent that connects with U.S. customers, Puerto Rico is the answer.
With Atento, you get a trusted CX partner, a ready-to-scale location, and a smarter way to serve your customers today and tomorrow.
When Onshore Matters, Puerto Rico Delivers More
When compliance, speed, and cultural alignment are non-negotiables, Puerto Rico stands out as a high-performance CX destination that checks every box. It’s a fully domestic, U.S.-based solution, ideal for regulated industries or businesses seeking a call center location with both agility and control.
Backed by Atento’s 25 years of experience operating on the island, our resilient infrastructure, scalable workforce, and vertical expertise are ready to support teams of any size, from 20 to 600+ agents. Whether you’re launching a new CX program or transforming an existing one, our Puerto Rico operation offers the security of an onshore model, with the economics and performance of a nearshore one.
If you need to be onshore, it’s time to look at Puerto Rico. Atento is already there, and we’re ready to help you scale.
