Press

This is where you will find
the latest news from Atento.

Press Releases

João Pedro Flecha de Lima joins Atento Brasil as commercial vice president

The executive has more than 30 years of experience in leading large finance, consulting and technology multinationals. Flecha de Lima takes on the challenge of generating value for the ...

Atento Transforms Healthcare with Cutting-Edge CX Solutions like Omnichannel Fluidity and Data-Driven Automation

The combination of advanced technology and human touch drives satisfaction, loyalty, and results for the healthcare industry. State-of-the-art technology and data analytics allow healthcare providers to tailor t ...

Atento consolidates its Environmental, Social and Governance (ESG) commitment in 2023 with advances and new initiatives to ensure a sustainable and equitable future

The company's new ESG report shows a decrease in its carbon footprint by 32.6% since 2020 and a reduction in Scope 1 emissions by 11.65% Atento's commitment to the professional development of its employees has b ...

Atento invests in virtual reality, added to AI, for agent training

With virtual simulators and advanced AI resources, the training laboratory inaugurated by the company, called Atento CX Lab, provides a more playful, interactive and dynamic training, with agents immersing themselves in the universe of the brand they represent. Conceived and de ...

Atento promotes the selection of the best profiles for its clients through the Smart Recruiter AI platform

The proprietary tool revolutionizes recruitment in the customer service sector by creating genuine and personalized interactions with candidates, which simulate real scenarios faithful to brands Smart Recruiter optimizes the efficiency of the selection process and improves the ...

Atento Celebrates Continued Innovation with Fourth Consecutive ISO 56002 Certification

The company was the first in the sector to obtain the certification and remains at the forefront, reinforcing its commitment to innovation and striving for leadership in BTO. Over 3,000 employees ac ...