Atento | Latest Press and Media Communications

2024/06/24

Atento advances as a Leader in Business Transformation Outsourcing (BTO)

As part of its Business Transformation Outsourcing strategy, Atento in Colombia has developed a plan to migrate its data center infrastructure. This initiative represents a significant investment in technology to transform the operating model by enhancing scalability, increasing flexibility, and improving the customer experience. Colombia, June 24th, 2024. Atento Luxco 1 (“Atento” or the […]

2024/05/21

Atento Launches AI Studio, a Comprehensive AI Platform to Elevate Customer Experience and Efficiency

The modular and scalable platform adapts to the specific needs of each business, delivering valuable interactions that elevate customer experience interactions. Integrates intelligent solutions based on generative AI to provide personalized and efficient customer experiences in a secure environment. Madrid, 21st May 2024. Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest […]

2024/04/29

Tech Mahindra and Atento Partner to Deliver Gen-AI Powered Business Transformation Services to Global Enterprises

Madrid – April 30th, 2024: Atento, a leading customer relationship management (CRM) and business transformation outsourcing (BTO) company leader in Latin America announced a strategic partnership with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions. The partnership will deliver end-to-end business transformation solutions and services that leverage Generative […]

2024/04/02

Atento Sets the Stage for Leadership as Business Transformation Outsourcing (BTO) with its new Innovative Strategy.

Atento’s transformation strategy leverages proprietary technology, artificial Intelligence (AI), and intelligent automation, focusing investments on delivering superior customer experiences that are enriched with a personal touch. The company’s offer includes intelligent, agile and humanized services, placing human interactions at the forefront of its interactions. Madrid, April 2nd, 2024 — The evolution of outsourcing within the […]

2024/02/13

Atento Colombia Receives 2023 Frost & Sullivan Award for Leadership in Customer Value

Atento was honored with the 2023 Customer Value Leadership Award by Frost & Sullivan, recognizing it as the leading provider of customer value within the Colombian customer experience outsourcing services industry. Colombia, January 24, 2024-. Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and the leading customer […]

2024/02/07

Atento enhances its digital offering ecosystem with both proprietary and strategic partner solutions.

Investment in technology is one of the pillars of the company’s transformation, which aims to lead the BTO – Business Transformation Outsourcing sector. Boasting a robust portfolio rich in innovations equipped with AI and automation, the company offers its customers the most cutting-edge technology to deliver the best customer experience. Madrid, February 7th, 2024 […]

2024/01/30

Atento expands Board with appointment of two New Non-Executive Board Members

Chuck Sykes and John Chapman join the board, bringing tremendous industry experience including US Nearshore expertise to support Atento’s transformation plan. Madrid, January 30th, 2024. Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and an industry leader in Latin America, […]

2023/12/21

Atento Reduces Its Carbon Footprint by 30% Over Two Years

Elevated to Global Top 10% by Sustainalytics for mature, impactful sustainability initiatives. Strategic emphasis on Carbon Footprint reduction and expansion of Allied Groups bolsters global strategy SÃO PAULO, DECEMBER 21st, 2023 – Atento, one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in […]

2023/11/27

Atento announces the successful implementation of its financial restructuring and unveils new business strategy leading the way to BTO (Business Transformation Outsourcing)

The Restructuring Effective Date in relation to Atento’s financial restructuring implemented through a UK restructuring plan has occurred following approval by its creditors and the sanction of the English Court. Following the successful funding of the Exit Financing, the Company enters a new phase with a strong focus on technology investment to further enhance CX […]

2023/11/21

Atento Empowers Companies to Assess Their AI Maturity for Enhanced CX

With a complimentary assessment, available on the Company’s website, businesses can now determine their AI readiness to optimize Customer Experience (CX). Madrid, November 21st, 2023. Atento, S.A. (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, today […]

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