Case Studies

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Data-Driven Collections Enhancement

Tapping into data insights to improve collection recovery rates and agent efficiency

Cybersecurity Excellence with Balbix

Unlock Proven Strategies for Cybersecurity Excellence with Atento and Balbix

CX Innovation to Delight E-Commerce Clients

They needed to apply a continuous improvement process for greater efficiency and more engaging interactions with customers.

Customers for Life

Unique solution for management of the client's technical support and post-sales service.

Credit Origination Revolution: The Power of Automation

Transforming the credit approval process from 8 days to a mere 20 minutes, yielding a remarkable cost savings of over USD$40M

Credit Factory

A multinational bank needed to improve the customer experience efficiency.

Creating Fans

We created a post-sales customer service program that divided tasks between front-office and back-office teams to deliver an excellent CX.

COVID-19 Hotline

Equitable Vaccination Distribution & Scheduling.

Consistent Telephone Debt Recovery

Debt Recovery system to improve the service of an important multinational Telco guaranteeing increased process agility and profitability.

CAT ADSL

The ADSL internet marker was becoming more and more competitive and a differentiated service was key to maintaining operation success.

Case 012 Federal Administration of Catalunya

Streamlining digital services to improve citizen engagement and optimize public administration efficiency.

Car Financing

The project’s highlight was the sharp decrease in overall transaction time: it makes document handling and consumer response more agile, leading to a marked drop in the contracting client’s annual costs.

Building Trust and Engagement Through Tailored Communication

Recognizing the critical role of public engagement in the success of contact tracing efforts, a multifaceted strategy was developed to increase willingness to participate in these crucial conversations.

Better CX for a Major Home Improvement Retailer

A leading home improvement retail company faced the challenge of ensuring exceptional customer service across its various sales channels.

Bank Accounts for Salvadorans

Alternative means of transferring money from the USA to El Salvador.