Case Studies

Analytics

Data-Driven Collections Enhancement

Tapping into data insights to improve collection recovery rates and agent efficiency

Cybersecurity

Cybersecurity Excellence with Balbix

Unlock Proven Strategies for Cybersecurity Excellence with Atento and Balbix

Retail & E-commerce

CX Innovation to Delight E-Commerce Clients

They needed to apply a continuous improvement process for greater efficiency and more engaging interactions with customers.

High Tech

Customers for Life

Unique solution for management of the client's technical support and post-sales service.

Intelligent Automation

Credit Origination Revolution: The Power of Automation

Transforming the credit approval process from 8 days to a mere 20 minutes, yielding a remarkable cost savings of over USD$40M

Finance

Credit Factory

A multinational bank needed to improve the customer experience efficiency.

Automotive

Creating Fans

We created a post-sales customer service program that divided tasks between front-office and back-office teams to deliver an excellent CX.

Healthcare

COVID-19 Hotline

Equitable Vaccination Distribution & Scheduling.

Telecom

Consistent Telephone Debt Recovery

Debt Recovery system to improve the service of an important multinational Telco guaranteeing increased process agility and profitability.

Telecom

CAT ADSL

The ADSL internet marker was becoming more and more competitive and a differentiated service was key to maintaining operation success.

Customer Engagement, Healthcare

Case 012 Federal Administration of Catalunya

Streamlining digital services to improve citizen engagement and optimize public administration efficiency.

Automotive

Car Financing

The project’s highlight was the sharp decrease in overall transaction time: it makes document handling and consumer response more agile, leading to a marked drop in the contracting client’s annual costs.

Healthcare

Building Trust and Engagement Through Tailored Communication

Recognizing the critical role of public engagement in the success of contact tracing efforts, a multifaceted strategy was developed to increase willingness to participate in these crucial conversations.

Retail & E-commerce

Better CX for a Major Home Improvement Retailer

A leading home improvement retail company faced the challenge of ensuring exceptional customer service across its various sales channels.

Finance

Bank Accounts for Salvadorans

Alternative means of transferring money from the USA to El Salvador.

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_GRECAPTCHA	5 months 27 days	This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.	Google
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cookietest	session	Cookie used to remember the user’s acceptance of the privacy policy.	Google
elementor	never	The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time.
li_gc	6 months	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
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PHPSESSID	session	This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.
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Cookie	Duration	Description	Provider
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_gat_gtag_UA_160271668_1	1 minute	This is used to distinguish users and to limit the percentage of requests.	Google
_gat_UA-160271668-1	1 minute	This is used to distinguish users and to limit the percentage of requests.	Google
_gid	1 day	Cookie used by Google Analytics to store and update a unique value for each page visited.	Google
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AnalyticsSyncHistory	1 month	Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
CLID	1 year	Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
dmvk	session	This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics.	Dailymotion
MR	7 days	This cookie, set by Bing, is used to collect user information for analytics purposes.
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SM	session	Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
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Cookie	Duration	Description	Provider
_fbp	3 months	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.	Facebook
_gcl_au	3 months	This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time.	Google
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.
bcookie	1 year	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
bscookie	1 year	LinkedIn sets this cookie to store performed actions on the website.
CONSENT	16 years 6 months 6 days 6 hours 9 minutes	Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen.	Google
fr	3 months	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.	Facebook
IDE	1 year 24 days	Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen.	Google
li_sugr	3 months	LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
MUID	1 year 24 days	Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
sid	past	Measures the performance of the ads and provides recommendations – Google	Google
test_cookie	15 minutes	Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies.	Google
VISITOR_INFO1_LIVE	5 months 27 days	Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos.	Google
YSC	session	Records a unique identification to maintain statistics on which YouTube videos were seen by the user.	Google
yt-remote-connected-devices	never	Stores the user’s video player preferences using embedded YouTube video	Google
yt-remote-device-id	never	Stores the user’s video player preferences using embedded YouTube video.	Google
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