Case Studies

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  • Retail & E-commerce

E-Promoter

Sales service through online promoters, the so-called e-promoters, developed for an electronics manufacturer. The solution…
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  • Consumer goods

Dynamic Strategies Propel Water Company’s Success

A leading bottled water company has redefined customer service by efficiently combining voice and chat…
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  • Mobility & Logistics

Driving Digital Transformation for a Mobile Taxi App Company

A born-digital company, revolutionizing the urban mobility landscape with its innovative mobile taxi and car…
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  • Automotive

Digital Care for Higher Satisfaction

One of the world’s leading automotive companies trusted Atento to deliver its brand’s Customer Experience….
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  • Finance -
  • Intelligent Automation

Digital Agent Sales

Data Science at the service of propensity and behavior analysis, in addition to multidisciplinary teams…
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  • Media & Entertainment

Delivering engaging customer experiences through People, Data and Technology

Our client is an American multinational, mass media and entertainment conglomerate, one of the best-known…
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  • Analytics

Data-Driven Collections Enhancement

Tapping into data insights to improve collection recovery rates and agent efficiency
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  • Cybersecurity

Cybersecurity Excellence with Balbix

Unlock Proven Strategies for Cybersecurity Excellence with Atento and Balbix
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  • High Tech

Customers for Life

Unique solution for management of the client’s technical support and post-sales service.
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  • Intelligent Automation

Credit Origination Revolution: The Power of Automation

Transforming the credit approval process from 8 days to a mere 20 minutes, yielding a…
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  • Finance

Credit Factory

A multinational bank needed to improve the customer experience efficiency.
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  • Automotive

Creating Fans

We created a post-sales customer service program that divided tasks between front-office and back-office teams…
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  • Healthcare

COVID-19 Hotline

Equitable Vaccination Distribution & Scheduling.
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  • Telecom

Consistent Telephone Debt Recovery

Debt Recovery system to improve the service of an important multinational Telco guaranteeing increased process…
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  • Telecom

CAT ADSL

The ADSL internet marker was becoming more and more competitive and a differentiated service was…
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