- Telecom
Elevating Efficiency and Reducing Costs through Automation
Challenge
Streamlining Operations Across the Board
The company faced a common yet complex challenge: reducing the costs associated with automating repetitive tasks that had already been implemented internally. The areas targeted for improvement spanned the entire organization, including:
- Finance
- Customer Service
- Sales
- Information Services
- Marketing
- Key Accounts Management
- Suppliers
- Communication
- Provision
- SMB
- Customer Services
With such a wide array of departments relying on automation, the company needed a partner who could not only understand the intricacies of each area but also implement solutions that would bring about real, measurable change.
Our Strategy
A Partnership for Innovation
Atento stepped in with a strategy designed to align closely with the client’s existing “Robot Factory,” enhancing their operations through our expert consulting services. Our approach was twofold:
- Integration and Alignment: By working hand-in-hand with the client’s “Robot Factory” team, we ensured that our efforts were not just complementary but synergistic, enhancing efficiency across all levels of operation.
- Innovation through Technology: We introduced new technologies, focusing on cognitive and automation solutions, to significantly reduce management time. This strategic implementation was spearheaded by a dedicated team comprising:
- 2 Consultants: These experts were involved throughout the project, from identifying automation opportunities to overseeing the integration into the production environment.
- 6 Developers: Tasked with the creation and deployment of automation solutions, ensuring a seamless transition to operational use.
Milestones of Success
Our collaboration with the client’s “Robot Factory” team not only strengthened our relationship but also marked a significant increase in operational efficiency. Atento’s multidisciplinary teams, with their deep expertise in the TELCO business, played a pivotal role in this transformation. Through our proprietary methodology, we guaranteed the project’s efficiency, quality, and success, providing a foundation for continuous improvement and innovation.
Results
- Cost Reduction: Within the first three years, the company saw a cost reduction of 15% due to the streamlined processes and automation.
- Project Completion: In just one year, our consulting work successfully culminated in 139 projects, with 79 evolutionary projects that redesigned and updated existing processes.
