Credit Origination Revolution: The Power of Automation

Transforming the credit approval process from 8 days to a mere 20 minutes, yielding a remarkable cost savings of over USD$40M

Goals

Roll out a document capture and processing solution that spans dealers, the agency network, Icarros portal, and OLX.
Compress processing durations from a matter of days down to just minutes.
Amplify customer satisfaction and purchase intent.
Markedly diminish manual labor requirements.

Goals

Roll out a document capture and processing solution that spans dealers, the agency network, Icarros portal, and OLX.
Compress processing durations from a matter of days down to just minutes.
Amplify customer satisfaction and purchase intent.
Markedly diminish manual labor requirements.

Strategy

Launched a user-friendly portal and mobile app at Point-of-Sale (PoS), integrated seamlessly with established bank systems and bureaus including Detran/Denatran and SEFAZ.
Employed OCR and ICR technologies to automate the data extraction tasks that once required manual handling.
Incorporated advanced signature and facial recognition capabilities.
Streamlined approval workflows via a sophisticated Rules Engine.

Strategy

Launched a user-friendly portal and mobile app at Point-of-Sale (PoS), integrated seamlessly with established bank systems and bureaus including Detran/Denatran and SEFAZ.
Employed OCR and ICR technologies to automate the data extraction tasks that once required manual handling.
Incorporated advanced signature and facial recognition capabilities.
Streamlined approval workflows via a sophisticated Rules Engine.

Highlights

Enabled real-time oversight of demand and pivotal business metrics, such as proposal approval and rejection rates.
Over 12,000 resellers now leverage this transformative solution.
Facilitated the automated disbursement of payments.

Highlights

Enabled real-time oversight of demand and pivotal business metrics, such as proposal approval and rejection rates.
Over 12,000 resellers now leverage this transformative solution.
Facilitated the automated disbursement of payments.

Results

Slashed SLAs, transitioning from an 8-day wait down to a lightning-fast 20 minutes.
Realized substantial cost savings, totaling $40M.
Halved processes that once demanded human intervention.
The solution has been adopted and is actively used by over 12,000 resellers.

Results

Slashed SLAs, transitioning from an 8-day wait down to a lightning-fast 20 minutes.
Realized substantial cost savings, totaling $40M.
Halved processes that once demanded human intervention.
The solution has been adopted and is actively used by over 12,000 resellers.

Customers for Life

Advanced Sales Forecasting: Harnessing Machine Learning for Precision Targeting

Atento Moves Contact Center to The Cloud

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Credit Origination Revolution: The Power of Automation

Goals

Goals

Strategy

Strategy

Highlights

Highlights

Results

Results

Cases

Customers for Life

Advanced Sales Forecasting: Harnessing Machine Learning for Precision Targeting

Atento Moves Contact Center to The Cloud