An important multinational technology company, willing to offer the best technical support and post-sales services to its clients, hired Atento as a strategic partner. The challenge was in offering the best services for customers located in multiple territories within various time zones and different cultures.
An important multinational technology company, willing to offer the best technical support and post-sales services to its clients, hired Atento as a strategic partner. The challenge was in offering the best services for customers located in multiple territories within various time zones and different cultures.
Reduce costs for the client by 50% by drastically reducing the call-outs.
Atento exceeded its promises by not only maintaining existing customer satisfaction levels but also positioning the service in first place worldwide among the client company’s consumers.
Reduce costs for the client by 50% by drastically reducing the call-outs.
Atento exceeded its promises by not only maintaining existing customer satisfaction levels but also positioning the service in first place worldwide among the client company’s consumers.
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