Mobility & Logistics
AUGMENTED BY AI CX
In mobility and logistics, customer experience is won or lost on the fundamentals: visibility, promise kept, and exception resolution. When any of that breaks, the impact is immediate: repeat contacts spike, cost per case rises, compensation grows, and pressure builds on operations and the SLA.
At Atento, we help logistics operators, last-mile networks, and mobility platforms lower cost per contact, increase first-contact resolution, and protect the service promise by combining AI-augmented CX with specialized teams who take control when a case is sensitive or complex.
Operational Pain That Turns Into Cost
Order status and repeat contacts
Volume spikes without elasticity
Exceptions routed the wrong way
Low visibility for decision-making
At Atento, we address these four fronts with intelligent automation, advanced analytics, and an integrated operation end to end.
From Reactive Support
to an Operation That Anticipates, Explains, and Resolves.
A Snapshot of Our Automation + Operations experience:
focused on the highest-volume contact types.
using technology to address recurring requests.
through automation with seamless escalation when the case requires it.
and capacity of up to 10,000 calls per hour.
Results designed to scale without losing operational control or customer experience.
Built for Volume, Exceptions, and Reputation
AI That Adapts to The Operation, People Who Protect The Brand
AI Agent
Automates high-volume interactions like tracking, ETA, reschedules, signature requirements, and simple incidents, with intelligent handoff when there’s an exception or reputational risk.
AI Agent Assist
Supports agents in real time with next best action, operational guidance, and suggested responses. Reduces handle time and improves consistency across complex claims, returns, and disputes.
AI Advanced Insights
Turns interactions into operational decisions. Identifies true contact drivers, friction points, and early risk signals to fix root causes, not just absorb volume.
