Automotive
Industries
Drive Better CX
Our journey began at the dawn of the new millennium, and over the years, we’ve become the trusted partner of key players in the automotive industry. At Atento, we understand that the journey of each customer is unique, and we’re here to ensure that every mile traveled is seamless, engaging, and above all, memorable.
Discover our success stories
How we can help
Our Services: Tailored to Every Stage of the Customer Journey
Acquisition:
In today’s digital age, the first impression is everything. Atento ensures your brand stands out with our cutting-edge social media and community management strategies. We also provide financial advisory services for vehicle purchases, making the dream of owning a vehicle a reality for your customers.
Customer Experience:
At the heart of Atento’s services lies our commitment to unparalleled customer experience. From managing vehicle service appointments to offering comprehensive fleet management services, our team is dedicated to ensuring every interaction is smooth and satisfying. Our suite of services includes first-line technician support, dealer technical support, employee health services, and much more. We’re here to handle roadside assistance and claim intakes, schedule service appointments, and ensure your customers always have the support they need, whenever they need it.
Data-Driven Automation:
By harnessing the power of patient data and advanced analytics, we can automate routine tasks and personalize patient interactions. This not only streamlines the healthcare journey but also enables more meaningful and impactful connections between patients and healthcare providers.
Innovative Services and Capabilities
for the Automotive Industry
Integrated Omnichannel Support
Atento offers a 360º customer management model, integrating channels at all levels to reduce withdrawals, improve NPS, and enhance FCR.
High-Value Voice
Our analytics-backed agents are trained to identify the best times to offer services or preventive maintenance, ensuring high-value interactions that drive satisfaction and loyalty.
Automated Back-Office
We work closely with manufacturers and financial institutions to streamline processes, offering pre-approved insurance without the need for physical documentation.
Automation and AI
Atento leverages RPA and AI to interact with customer legacies, increasing process effectiveness and reducing the need for human intervention. Our multi-channel alerts and recovery robots ensure efficient and timely customer support.
CX Consulting
Utilizing external data, we connect with car apps to provide valuable recommendations for your journey, from gas stations to parking spots.
Analytics
We transform data on purchases, maintenance, and usage into actionable insights, recommending the best parts for exchanges and the optimal times for purchases.