Atent.AI: Advanced Insights Powered by Atento
From Raw Data to Real Advantage: Harness Your Insights for Measureable Impact
Success starts with smarter decisions. Advanced Insights transforms complex data into clear intelligence and strategic action—modernizing operations, optimizing performance, and sharpening your competitive edge.
Designed with a future-forward vision and backed by years of expertise, Advanced Insights boosts NPS scores, improves employee retention, and drives operational excellence. Today, hundreds of our global clients are experiencing:
- 400%+ efficiency in transaction monitoring
- An NPS increase of 26%+
- 24/7 listening with continuous accuracy
- Integrated feedback features for agents
- A precision-driven approach to optimizing CX
- Cutting-edge clarity into consumer trends and behaviors
One Solution. Three Powerful Capabilities.
Infinite Impact on CX and Business Outcomes.
Report (Measure)
VoC employs advanced analytics to capture and convert customer feedback into actionable intelligence. The Reporting module continuously ingests data from all interaction points, enabling a data-driven, best-practice approach to customer understanding.
Core Capabilities:
- Integration with PowerBI for dashboard customization
- Aggregated and synthesized insights for deeper analysis
- Unified data from all channels for a comprehensive 360° customer view
Analyze (Decode)
Advanced Insights Analysis provides data curation and cleaning to refine structured intelligence for accurate and relevant insights discovery. This allows GenAI to reveal insights and trends to deliver actionable insights, ultimately providing the following benefits:
Business Benefits:
- Smarter, data-driven decision-making
- Hyper-personalized customer experiences that build loyalty
- Clearer strategic direction and organizational alignment
- Increased operational efficiency
- Insightful KPI summaries to inform best practices
- Predictive visibility into customer behavior
- Early detection of emerging market trends
Execute
Key Outcomes:
- Predictive analytics to anticipate customer needs and emerging trends—enabling faster, more proactive decision-making
- Optimized engagement strategies driven by real-time data—boosting NPS and enhancing overall customer satisfaction
- Scalable operations supported by targeted insights that reveal where to grow and how to improve
- Data-backed action plans that streamline execution across teams and touchpoints
Advanced Insights features a tiered subscription model designed to meet a wide range of needs and budgets. The entry-level BASIC plan includes robust Quality Assurance services, while additional tiers—Plus, Pro, and Premium—offer progressively expanded features and capabilities. For clients seeking a fully tailored experience, we provide expert Consulting and comprehensive Managed Services.