The project’s highlight was the sharp decrease in overall transaction time: it makes document handling and consumer response more agile, leading to a marked drop in the contracting client’s annual costs.
Goal
Optimizing the Car Financing Approval Pipeline with a focus on reducing SLA and manual processes, with improved payment flows to resellers.
Strategy
Adoption of a Multichannel Pipeline / Web Portal; Automation of manual data extraction processes (OCR and ICR).
Use of antifraud mechanisms: Queries on Information Bases, Signature and Facial Recognition.
Results
Over 12,000 resellers adopted the tool.
Reduced human analyses (half of the processes were carried out with no human intervention).
Improved response-time agility.
SLA down from 8 days to 20 minutes.
Sharply cut in annual costs (disclosure of figures has not been authorized).
Distinctions
Early document capture without opening for pending issues.
Automation of manual data-extraction processes (OCR and ICR).
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