Our Corporate Security Policy influences the entire organization and reflects our leadership’s commitment to the implementation of the necessary security management regulations and procedures.
Atento’s comprehensive Cybersecurity best practices have been reviewed and updated to guarantee safety.
We consider information and the systems that support it as strategic assets, and we seek to guarantee their protection in terms of authentication, confidentiality, integrity, availability and traceability.
We have a Cybersecurity Committee in charge of guaranteeing compliance with the highest standards
We promote the implementation of the appropriate security levels to manage security incidents that may occur
We consider information and the systems that support it as strategic assets, and we seek to guarantee their protection in terms of authentication, confidentiality, integrity, availability and traceability.
We have a Cybersecurity Committee in charge of guaranteeing compliance with the highest standards
We promote the implementation of the appropriate security levels to manage security incidents that may occur
We develop training and promote awareness on Cybersecurity for all our teams and collaborators.
Our Cybersecurity Management System is based on international standards and codes of good practice, to identify, quantify, prioritize and treat risks.
We provide the necessary mechanisms to ensure the continuity of Atento’s critical activities in the event of serious contingencies that affect information systems.
We develop training and promote awareness on Cybersecurity for all our teams and collaborators.
Our Cybersecurity Management System is based on international standards and codes of good practice, to identify, quantify, prioritize and treat risks.
We provide the necessary mechanisms to ensure the continuity of Atento’s critical activities in the event of serious contingencies that affect information systems.
Cyber-attacks are becoming more frequent and sophisticated. This forces businesses to constantly improve their ability to prepare for, respond to and recover from security incidents.
Our resilience strategy is focused on ensuring business continuity, reducing downtime, and allowing to spend more time on the business as usual.
We have developed a comprehensive strategy with defined steps that guide our daily practices.
Prevent
Detect
RECOVERY
We trust that our Global SOC services will solve threats in less than 1 hour.
In case an incident is not remediated by Global SOC services, the following processes will happen:
Atento’s commitment to Cybersecurity helped different sites to obtain certifications for information security.
Information security
Standard for IT
service management
Information Technology
Management
Payment Card Industry
Data Security Standard
National security scheme
Cookie | Duration | Description | Provider |
---|---|---|---|
_GRECAPTCHA | 5 months 27 days | This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. | |
cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies". | Atento |
cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies". | Atento |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies". | Atento |
cookietest | session | Cookie used to remember the user’s acceptance of the privacy policy. | |
ts | 1 year 1 month | This cookie is provided by the PayPal. It is used to support payment service in a website. | Paypal |
Cookie | Duration | Description | Provider |
---|---|---|---|
_ga | 2 years | Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions. | |
_gat_gtag_UA_160271668_1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
_gat_UA-160271668-1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
_gid | 1 day | Cookie used by Google Analytics to store and update a unique value for each page visited. | |
_hjAbsoluteSessionInProgress | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
_hjFirstSeen | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
_hjid | 1 year | This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors. | HotJar |
_hjIncludedInPageviewSample | 2 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
dmvk | session | This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics. | Dailymotion |
v1st | 1 year 1 month | This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website. | TripAdvisor |
Cookie | Duration | Description | Provider |
---|---|---|---|
_fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. | |
_gcl_au | 3 months | This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time. | |
CONSENT | 16 years 6 months 6 days 6 hours 9 minutes | Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen. | |
fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. | |
IDE | 1 year 24 days | Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen. | |
sid | past | Measures the performance of the ads and provides recommendations – Google | |
test_cookie | 15 minutes | Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies. | |
VISITOR_INFO1_LIVE | 5 months 27 days | Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos. | |
YSC | session | Records a unique identification to maintain statistics on which YouTube videos were seen by the user. | |
yt-remote-connected-devices | never | Stores the user’s video player preferences using embedded YouTube video | |
yt-remote-device-id | never | Stores the user’s video player preferences using embedded YouTube video. |