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Intelligence and innovation for your company’s collections area.
Late collections process management based on three pillars: Intelligence, Activation and Conversion. Features integrated CRM, digital agents, chatbots and self-service portal, collecting all digital features on a single platform. Includes online dashboards that enable immediately adjusting operational strategies, leading to better results for the receivables portfolio.
Related Next Generation Services:
Integrated
Multichannel
High Value
Voice
Automated
Back Office
Benefits
Better performance
Due to use of analytics, contact enrichment and negotiator profile.
Receivables management
Our platform can track results based on agreed future payments.
Transparency
Contact channels that friendly approaches to the consumer and ensure greater security and transparency.
Differential
24h Self service portal for negotiations and counter-offer analysis.
Use of Data Science to predict consumer behavior.
Sustaining and Performance group that monitors the collections strategies in real time, ensuring the accomplishment of targeted results.
100% portfolio’s touch.
All customers are contacted in a month using multichannel strategy.
See how this solution works in practice.
Contact us
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
More service productivity
Automated responses reduced response time, increasing customer satisfaction.
Articles
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