Late collections process management based on three pillars: Intelligence, Activation and Conversion. Features integrated CRM, digital agents, chatbots and self-service portal, collecting all digital features on a single platform. Includes online dashboards that enable immediately adjusting operational strategies, leading to better results for the receivables portfolio.
Due to use of analytics, contact enrichment and negotiator profile.
Our platform can track results based on agreed future payments.
Contact channels that friendly approaches to the consumer and ensure greater security and transparency.
24h Self service portal for negotiations and counter-offer analysis.
Use of Data Science to predict consumer behavior.
Monitoring of collection strategies in real time, achieving targeted results.
Lower cost versus the traditional model
activation of the total debtor base
Goal exceeded effective
See how this solution works in practiceContact us
Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
“High-performance Management Model” case – Client Repsol