We design contact strategies based on a holistic understanding of delinquent accounts, determining each client's most effective payment models.
Proven Results
Lower cost vs traditional model
105% of goal achieved
100% debtor database activation
Our Approach: How We Drive Results
Customer Journey
Capabilities: Our Comprehensive Toolkit
Customer Engagement:
We meticulously plan the debtor’s journey to ensure optimal engagement and recovery outcomes.
Detailed profiling of customers helps in understanding their behaviors and tailoring recovery strategies.
User experience design is implemented to make interactions seamless and effective.
Developing a conversational brand persona ensures consistency and empathy in all debtor communications.
Analytics:
Data enrichment techniques are used to improve the quality and depth of customer information.
Advanced clustering analysis helps in segmenting debtors more accurately.
A scoring system is used to evaluate and prioritize debt recovery efforts based on various metrics.
AI Technologies:
AI-powered bots are deployed to handle routine interactions, ensuring efficiency and consistency.
Natural Language Processing (NLP) setups allow bots to understand and respond to debtor queries effectively.
Intelligent Automation:
Integrating various assessment tools to streamline the evaluation process.
Implementing RPA to automate repetitive tasks and enhance process efficiency.
Utilizing BPMS to manage and optimize complex recovery workflows.
Why Choose Atento?
24h Self-service portal for negotiations and counter-offer analysis:
24h Self-service portal for negotiations and counter-offer analysis:
Allowing debtors to manage their payments and negotiations at their convenience.
Use of Data Science to predict consumer behavior
Use of Data Science to predict consumer behavior:
Leveraging data science to make informed decisions and enhance recovery strategies.
Collection strategies
Collection strategies:
Implementing real-time strategies to ensure timely and effective debt recovery outcomes.
Get Started Today
Transform your debt recovery strategy with Atento's B2C Late Collections solutions.
Contact us to learn how we can help you reduce bad debt, maintain active customers, and maximize your results with innovative, performance-driven approaches.
