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White Papers

Brand Personas, increasingly humanized brands that are closer to consumers

When it comes to customer relations, it is no longer enough to cover the basics. This may seem obvious, but even today, we see brands that believe having the best price or ensuring that the product is delivered on time is all they need to offer their customers amazing experiences.

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Delivering on the Patient Experience (PX) through CX Innovation

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How you can use CX to reduce OTT churn

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Analytics – Applied data science for creating more CX value

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CX at the level of big companies now available for startups

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Five Customer Experience Mandates in the Financial Services Industry

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Now We’re Talking: Multilingual hubs deliver world-class Customer Experience

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Top Ten Benefits of Outsourcing Your Customer Contact Center

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Double your sales with Rocket Sales

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Retail & Ecommerce: Customer Experience Matters

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Reengaging travelers with the world

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Resilience in the Time of Ransomware

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Sentiment analysis boosts digital voice

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