"Get actionable insights to improve your products CX"
Distinguished by disruption, fragmentation, and uncertainty, the market for consumer goods has never been more challenging. To succeed, companies must address more customer needs by oﬀering exceptional user experience to enable convenience, personalization, ﬂexibility and security.
Atento’s solution is based on capabilities like AI/Cognitive, intelligent automation and analytics technologies to increase customer satisfaction by seamlessly engaging customers across direct-to-consumer models.
What we offer:
Next Generation Services
Improve revenue and reduce time to sell with high skilled agents supported by AI and IoT analysis to predict needs and make it easier to do business with B2B2C clients in your complex sales life cycle involving suppliers, distributors, wholesalers, CG players through all channels.
This innovative service supports your channel strategy to coordinate multiple touchpoints and develop flawless omnichannel direct-to-consumer models to provide intelligent and efficient customer service.
With many processes and partners in place to deliver a perfect CX through brick-and-mortar channels, Atento’s creates seamless access to the front and back-office systems, and implements real-time, online/offline capabilities to remove manual processes and improve call center productivity.
How we can help:
Discover our success stories
Elevating CX through technology and human talent
One of Latin America´s leading supermarket chain with presence in different markets, wanted to
The company trusted in Atento not only to completely redesign the digital E2E CX of its customers, but to add value and real-time support through the perfect combination of technology and human resources.