Healthcare
Connect the dots between patient care and customer experience, with solutions that promote convenience and peace of mind
in medical care that they find in digital platforms for other branded products and services. With access to a wealth of patient data, health organizations are in an advantageous position to develop rich, personalized, and secure customer journeys.
Atento’s Next Generation CX Solutions can help reshape the patient and provider experience with a combination of omnichannel fluency, compassionate agents, and data-driven automation.
By bringing together innovation, insights, and the human element health organizations can drive customer-centricity in their patient care framework.
How we can help:
Customer Service
Find a doctor
Bills
Location & directions
Appointments
Insurance
Events
Patient overview
Telemedicine
Clinical trials
Support groups
Sales
Insurance sales
B2B equipment
Technical support
B2B equipment support
Back-Office
Medical records management
Patient registration
Surgery approval
Documents management
