Healthcare
Minimize your costs by automating interactions and payments processes to facilitate patients' life
The healthcare industry suffered a tremendous change that impacted their business model. The sector had to embrace virtual tools to better support client needs. This highest demand pushed these companies to accelerate digital transformation to align better the relationship with consumers in a safe manner to keep their patient’s information safely.
Our integrated solution helps companies to reshape patient and provider experience through integrated omnichannel platforms to manage high volumes of interactions with new and constantly changing protocols. Supported BPA, RPA, AI-driven process automation take over repetitive tasks and orchestrate workflows across your company.
What we offer:
Next Generation Services
To manage the following steps as surgeries or medical procedures approval, we provide specialized healthcare professionals to avoid fraud.
Our omnichannel platform offers simple, seamless experiences that help members find benefits, providers, and claim information using a natural conversation that boosts acquisition, retention, and satisfaction scores with consumers. Also, using the same technology enables more efficient personalization and provides real-time intelligence for better decision-making.
To reduce time and errors, we use RPAs, which automates data synchronization between systems, thereby adding consistency for scheduling processes, capture medical information or form filling. To prevent fraud, technologies such as OCR, ICR, biometric and identity checks are used for document validatation, which reduces customer experience friction or employee workflow, eliminating the need to rely on low-fidelity signals, complex rules or reactionary analysis.
How we can help:
Appointment scheduling
Form filling
Claims processing
Report generation
Invoicing
Reimbursement
Medical approval
Clinical information capture
Telemedicine
