Our social actions reflect our values, which are based on integrity, agility, our client- oriented nature, and accountability. As an extension of our local and regional activities, in 2011 we joined the United Nations Global Compact. We have since then incorporated the Compact’s Ten Principles into our strategy, policies and processes, establishing a culture of integrity and trust. To create a sustainable and inclusive global economy capable of providing lasting benefits to all persons, communities and markets, each year we renovate our commitment to the Global Compact and its world-changing mission.
We are Inclusive and Diverse
Diversity and Inclusion are embedded in Atento´s DNA and culture
Atento Impulsa is an Atento subsidiary created in 2009 focused on generating employment and training for groups at risk of exclusion. With 3 centers located in Spain, it employs more than 140 people with disabilities and is committed to eliminating the social and labor difficulties that certain groups face. Atento Impulsa actively cooperates with associations and public and private entities to reach agreements and favor the prefesionalization of these groups to work at Contact Centers. Since March 2020, 90% of the Atento Impulsa workforce is working under the Atento@home model.
At the end of 2019, we implemented Diversity Governance, with a structure that involves all hierarchical levels within the company. Driven by this purpose, we created the Allied Groups and Diversity Ambassadors. Guided by the five pillars of our program - PwD, LGBTI+, Gender, Ethnic-Racial and Generations - the groups are made up of employees from different areas, regions and positions who work on a voluntary basis to promote diversity and inclusion.
The A.I.M.A Program (Atención Integral a la mujer Atento - Comprehensive Care for Atento Women) is a strategy that seeks to serve mainly women, guiding them on issues of gender violence, equity and whistleblower action. In addition, it promotes spaces for training and gender recognition.
Social Name is the name by which trans people are socially recognized and which reflects their gender identity. At Atento, employees can request a change of their social name on their badge, e-mail and meal voucher to be who they want to be. Furthermore, since 2013 we promote the use of our own Social Bathrooms, which are used into its according to each individual's gender identity.
ATENTO LISTENING CENTER
The main goal of our Atento Listening Center is to strengthen the prevention of mental disorders and mental health awareness for our Atento Colombia collaborators, by providing them with complementary attention and assessment in mental health topics though a comprehensive approach.
We care about society
We are part of the communities in which we operate, so we encourage their participation in the development of collaborative projects for joint sustainable development.
Atento, recognized with the UN WEPs Brazil 2021 Award
In July 2021, Atento was recognized with the UN WEPs (Women´s Empowerment Principles) Brazil 2021 Award, with an honorable mention for our gender equality actions. This initiative, owned by the United Nations (UN), is carried out through the Brazilian Network of the UN Global Compact and UN Women in Brazil.
A sun for the kids
Since 20 years ago, we are part of UNICEF´s “Un Sol para los Niños” campaign, the most important fundraising campaign aimed at contributing to guaranteeing more and better health, inclusion, education and protection for children and adolescents in Argentina. Atento volunteers take part in this campaign every year.
We care about our Employees
We believe in the power of transforming human talent, and we consider it the key to digital transformation. That is why in 2019 we put in place our Reskilling program for our Customer Experience professionals, aimed at training them on the latest technologies that can help them deliver the best Customer Experience.
On March 11, 2020, the World Health Organization declared the coronavirus a global pandemic. We have been working since then to guarantee the the health and safety of all our collaborators through different measures:
collaborators working from home
vaccinated by Atento
individual headset kits delivered
computers sent to work@home employees
face shields produced
liters of hydrogel
liters of liquid soap
in-depth cleaning processes due to infections
Totens for people's temperature measurement