Back-Office Automation
Manual data entry automation, adopting consulting, OCR, facial recognition, and RPA processes, increasing back-office speed and accuracy, while reducing costs.
Benefits
Speed and Efficiency
Through automated manual entry.
Operating Costs Reduction
From both in direct labor and in the variable price per process, bringing agility and efficiency.
Security and Quality
Centralized quality control, as each document is reassembled and audited.
Differential
BRICS: scanned document manager that automatically fragments and distributes data not recognized by OCR.
OCR: tool that extracts characters and images to convert them into text, editing even photographies.
ICR: mechanism that recognizes and extracts characters from handwritten documents.
Key figures
Of images handled by OCR.
Of issued contracts after document checking.
reduction in operational times in the first step
See how this solution works in practice.
Contact us
Transforming the customer experience through talent acquisition, people development and brand assimilation.
Our client is an American consumer electronics and gaming merchandise retailer. Founded 40 years ago, the company is one of the largest videogame retailers in the world, with more than 4,000 stores in various geos, including the United States, Canada, Australia and Europe.
Their goal was to enhance the value they provide to customers and stakeholders by reimagining their customer experience, from a purely transactional model to an experience-focused framework.
Talent & expertise for a Sports Betting giant
Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.
Social Media and Talented CX service for complaints
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators.
The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture. They needed to drive CX excellence at all levels, improving customer satisfaction rates when dealing with complaints through voice and digital channels.
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