Technology Ecosystem

We are your Business Transformation Partner (BTO)

Do you know that...

We deployed +70,000 agents @home in a month

Xtrabot, powered by Atento, automates +30M calls a year

+60M US$ invested
in technology

+1,000 RPA bots make our clients´operations up to 25% more efficient

We are de 1st BPO worldwide to receive the ISO 56002 Innovation standard

Named by Frost & Sullivan as the Growth and Innovation Leader in the 2022 Frost Radar™

We accumulate +10,000 hours of CX know-how every 10 minutes

We are approx. 1,000 IT professionals in 17 countries, specializing in CX technologies

We keep updating our Next Gen Capabilities to transform your CX, drive efficiency and deliver the best ROI.
Your customer journey taken to another level with our technology.
CX Consulting
Customer Engagement
Analytics
Intelligent Automation
Artificial Intelligence
Cybersecurity

Business process optimization
CX Journey redesign
Process mining

Customer journeys improvements toward a memorable CX

  • Fully mapped journey
  • NLP & AI analysis
  • Conversational interface
  • Brand persona
  • Process Mining

Business process optimization
CX Journey redesign
Process mining

Customer journeys improvements toward a memorable CX

  • Fully mapped journey
  • NLP & AI analysis
  • Conversational interface
  • Brand persona
  • Process Mining

Omnichannel CRM
Social media engagement
IOT Relationship Management

Building memorable, omnichannel, and agile CX

  • Social Media Engagement
  • Contact Center as a Service
  • CRM
  • 360 Customer View

Speech analytics
Big data and Predictive models
Sentiment analysis

Data science applied to drive added business value

  • Predictive analysis and models
  • Speech and Text Analytics
  • Business insights: NBAs, NBOs

Task Automation (RPA)
Business Process Automation
Intelligent Automation

Back and front-office intelligence automation to boost efficiency + CX

  • Hyperautomation
  • Task and Biz process automation
  • Process mining

OCR, Speech-to-text, Text-to-speech
NLP, Conversational AI applied to bots
Humanized omnichannel CX

Sentiment and interactions analysis through AI

  • Intelligent IVR
  • Chatbots
  • Voice bots
  • OCR/ICR
  • NLP/NLU

Cybersecurity operations
Client Risk Management
Security by Design

Security @ the core of our operations to protect our clients

  • Business continuity
  • Client Risk Management
  • 360 protection, detection, and response

Our services portfolio is continuously evolving to build the customer experience of the future

Our internal and partnerships technologies deliver tangible value to our clients. We can be your one- stop shop to find the customized solution to delight your customers.

Atento Asset

Analytics

Atento Asset

Partner

AI/Cognitive

Partner

AI/Cognitive

Partner

AI/Cognitive

Partner

AI/Cognitive

Partner

AI/Cognitive

Partner

Analytics

Partner

Analytics

Partner

Analytics

Partner

Analytics

Partner

Analytics

Partner

Automation

Partner

Automation

Partner

Automation

Partner

Automation

Partner

Automation

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

Customer Engagement

Partner

CX Process Consulting

Partner

CX Process Consulting

Partner

Cybersecurity

Partner

Cybersecurity

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