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Automotive

"Drive better CX"

The automotive industry has been evolving over the years with more sustainable and connected cars that facilitate and integrate consumers’ life. With this new landscape in place, we have more demanding clients thrilling to have an outstanding experience with automakers.

Atento’s next-generation services for the automotive industry deliver a better customer experience because we provide qualified agents who can handle regular and technical support for customer service while also improving sales by using our analytics capabilities based on client’s behavioral analyses.

Our solution enhances your customer loyalty and retention as we apply the right processes using our internal CX consulting technologies to support agents’ productivity and define the right agent profile to guarantee E2E support for your end-consumer.

What we offer:
Next Generation Services

Skilled agents, knowledgeable in vehicle offerings, and empowered by data science for providing delightful car-buying and service experiences.

  • Sales: Inside sales, cross & upselling.
  • Customer service: technical support, retention, complaints handling, insurance management, digital customer care, social media engagement

Today’s car buyers begin their journey online. Atento’s CX expertise and Integrated Multichannel technology help provide seamless and consistent customer care across customers’ preferred channels.

Drive efficiency, reduce costs and delight customers by automating back-office processes. By implementing RPA, data verification and administrative activities can be simplified and expedited to reduce friction in the car buying process.

How we can help:

Service and maintenance

Find a dealer

Diagnostic checks

Recall information

Leasing, rewards program

Accessories store

Do you want to know more?

Contact us!

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