One of the world´s leading automotive companies trusted Atento with the delivery of its brand’s Customer Experience. Through a 100% digital strategy, we took care of their Customer service and provided clients with information and complaints support, achieving greater satisfaction levels and speeding up first contact resolution rate.
An international automotive company asked Atento to provide customer care across different channels to their clients in Mexico. Thanks to our Integrated Multichannel Next Generation service, we were able to provide our client's customers with exceptional CX, improving average handling times and boosting customer satisfaction.
In search for Customer Service excellence.
The project’s highlight was the sharp decrease in overall transaction time: it makes document handling and consumer response more agile, leading to a marked drop in the contracting client’s annual costs.
Rewards programs
Recall information
Inventory
Roadside assistance
Vehicle resources
Connected car services
Find a dealer
Car accessories
Warranty information
Special offers
Quoting
Test drives
Maintenance
Diagnostic checks
Leasing
Loan approval
Credit score checks
Financing
Contact us!
