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We are Atento

We are leaders in Latin America, serving the largest companies in their sector such as: Telecommunications, Banking/Financial Services, Healthcare, Retail,  Governmental, and Born-digital Services among others.

Três homens e duas mulheres em torno de um laptop

Knowledge is our distinctive trait: we combine data technology and digital tools with our vast experience in consumer relationships to provide valuable insights for every step along the end-customer’s journey, making experiences more valuable for consumers and companies.

We routinely build up 10,000 hours of customer-service experience on human and digital channels, every 10 minutes.

Mission and Vision

To contribute to companies’ success by guaranteeing the best experience for their end-consumers.

To become the leading customer service solutions provider for clients in our markets.

Values

Integrity

We act with honesty, transparency and strong ethical principles. We do the right thing, even when nobody is watching.

  • And if someone was watching, we would be proud of pour decisions.
  • We walk the talk.
  • Our decisions are driven by compassion and empathy. We treat others the way we would like to be treated.
  • We have financial and operational discipline.

Agility

We move with a sense of urgency and decisiveness. We make mistakes, but we don’t repeat them.

  • If we see a problem, we fix it!
  • We fail fast, learn & improve.
  • We evolve rapidly.
  • We share ideas with others to implement them quickly.

One Team

We are a global company, but we work (and win) as a single team.

  • We think globally/ and act locally.
  • We foster collaborative environments.
  • We are dependable. We contribute to the work of our colleagues and collaborate on shared projects.
  • We create synergies and share best practices.

Customer Orientation

We put the customer at the center of everything we do. We look for proactive ways of bringing value to our clients. Our clients are the ultimate judges of our performance.

  • We understand the market, and our clients’ strategy.
  • We understand the needs of our client to offer the best services.
  • We are proactive.
  • We always think about the best way to help our clients.

Accountability

We are protagonists. We fulfill our commitments and the promises we make. We're dependable. We don’t make excuses.

  • To our colleagues.
  • To our clients.
  • To our shareholders.
  • To the community.

Atento in numbers