Press

This is where you will find the latest news from Atento.

Press Releases

Atento was honored with the 2023 Customer Value Leadership Award by Frost & Sullivan, recognizing it as the leading provider of customer value within the Colombian customer experience outsourcing services industry.   Colombia, January 24, 2024-. Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and the leading customer […]
Investment in technology is one of the pillars of the company’s transformation, which aims to lead the BTO – Business Transformation Outsourcing sector. Boasting a robust portfolio rich in innovations equipped with AI and automation, the company offers its customers the most cutting-edge technology to deliver the best customer experience.   Madrid, February 7th, 2024 […]
Chuck Sykes and John Chapman join the board, bringing tremendous industry experience including US Nearshore expertise to support Atento’s transformation plan. Madrid,  January 30th, 2024. Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and an industry leader in Latin America, […]
Elevated to Global Top 10% by Sustainalytics for mature, impactful sustainability initiatives. Strategic emphasis on Carbon Footprint reduction and expansion of Allied Groups bolsters global strategy   SÃO PAULO, DECEMBER 21st, 2023 – Atento, one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in […]
The Restructuring Effective Date in relation to Atento’s financial restructuring implemented through a UK restructuring plan has occurred following approval by its creditors and the sanction of the English Court. Following the successful funding of the Exit Financing, the Company enters a new phase with a strong focus on technology investment to further enhance CX […]
With a complimentary assessment, available on the Company’s website, businesses can now determine their AI readiness to optimize Customer Experience (CX). Madrid, November 21st, 2023. Atento, S.A. (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, today […]
It boosts efficiency, reduces turnover, and streamlines the selection process. AI-powered customer service simulations enable candidates to experience real-world work situations and showcase their skills during the selection process. Implementing AI in training initiatives has improved the learning curve and reduced the time spent on training.   São Paulo, November 13th, 2023.  Atento S.A. (“Atento” […]
Rey will lead the region’s digital transformation strategy in her new role.   Madrid, November 6, 2023 –  Atento, S.A. (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, has announced the addition of Mónica Rey as […]
 Initial weeks show a 20% rise in customer satisfaction and a 30% boost in productivity. Microsoft’s collaboration played a pivotal role in tool calibration and taxonomy.   New York, October 25, 2023 – Atento, one of the largest providers of customer relationship management and business process outsourcing (CRM/BPO) services worldwide and an industry leader in […]
His appointment as Chief Financial Officer will drive forward the company’s financial strategy following its financial restructuring.   São Paulo, October 26 2023 – Atento S.A. (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, has announced […]
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