Press

2023/02/15

Atento Announces That It Has Successfully Raised New Financing from Existing Investors

This new round of capital together with the financing announced on February 3, 2023, will provide Atento with additional operating liquidity and financial flexibility to address its near-term financial liabilities. This capital raise is a key milestone and significant step toward strengthening Atento’s liquidity position.  NEW YORK, February 15, 2023 –Atento S.A. (NYSE: ATTO, “Atento” […]

2023/02/03

Atento announces successful capital raise

Kyma Capital, MCI affiliate, and other key investors have provided new financing to support Atento Atento engaged Houlihan Lokey as financial advisor to assist with the fundraising Atento continues to work to add additional investors to the new financing as part of the Company’s long-term goals This significant fundraising strengthens Atento´s balance sheet and liquidity […]

2023/01/11

Atento and Enel X Way collaborate to boost electric mobility in Europe

Enel X Way chose Atento to deliver customer service in Europe in 7 different languages VALENCIA, January 11, 2023 – Atento  S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest providers of customer relationship and business process outsourcing (CRM/BPO) services and an industry leader  in Latin America, has announced that it is […]

2022/11/30

Dimitrius Oliveira appointed as CEO of Atento and Anil Bhalla as Executive Chairman of the Board

NEW YORK, 30 November, 2022 –Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and a leading company in customer relationship services and business process outsourcing (CRM / BPO), announces today that its Board of Directors has appointed Dimitrius Oliveira as Chief Executive Officer (CEO) and Anil Bhalla as […]

2022/11/23

Atento granted award by Frost & Sullivan for Leading the Customer Experience (CX) Outsourcing Services Industry in Brazil with Trendsetting Solutions

Frost & Sullivan recognized Atento in its Best Practices Award citing the company’s commitment to delivering a wide range of CX solutions including AI-powered products and highly trained human talent. Atento is praised for helping its clients successfully differentiate and enhance brands through a customer-centric approach. NEW YORK, 23 November, 2022 –Atento, one of the […]

2022/11/22

Tender Offer Communication

NEW YORK, 21 of NOVEMBER 2022 – PRNewswire/ — Atento S.A. (the “Company”) (NYSE: ATTO) confirmed that on November 18, 2022, MCI Capital, LC commenced a tender offer to purchase up to 1,525,000 of the Company’s ordinary shares at a price of $5.00 per share in cash (the “Tender Offer”). The Board of Directors of […]

2022/11/15

Atento Reports Fiscal 2022 Third Quarter and Nine Month Results

Revenue flat YoY, with sales record in 2Q compensating for current macroeconomic challenges​ Total Contract Value of Sales up 10.3%, with strong pipeline, particularly in hard currencies, supporting revenue growth in Q4​ EBITDA margin increased 3.3p.p. from previous quarter, reaching 11.1% in 3Q22 coming from 7.8% in 2Q22 ​ Cost efficiency efforts accelerated, mainly encompassing […]

2022/10/20

Atento sponsors Frost & Sullivan Customer Contact West

The event took place from October 16 to 19 in Tucson, Arizona. Representing Atento, Robert Head and Beth Burgener lead two thought leadership sessions and were joined by CX executives from leading brands. NEW YORK, October 20, 2022 – Yesterday saw the culmination of the Frost & Sullivan Customer Contact West event, which took place […]

2022/09/28

Atento receives award at the 2022 ISG Provider Lens Awards Ceremony

The event took place at Prestonwood Country Club, Dallas, Texas on September 27. Matt Frandsen, VP Sales, Atento received awards where Atento had been named as a Leader, including the Digital Operations, Work from Home Services and Media CX Services segments. NEW YORK, September 28, 2022 – Yesterday evening, Matt Frandsen, VP Sales, Atento attended […]

2022/09/20

Atento attends Tent Business Summit on Refugees and commits to hiring 50 refugees in US

The Tent US Business Summit on Refugees saw companies announcing targets to integrate refugees in the workforce over the next three years. Atento pledged to hire 50 refugees in the US over the next three years. NEW YORK, September 20, 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest […]

2022/09/15

Atento reduced its carbon footprint by 6.6% during the last year

The company managed to reduce electricity consumption by 11% vs. 2021 and more than half of paper and water consumption compared to the previous two years. Its commitment to diversity and equality is a fact:  53% of management positions are held by women at Atento MADRID,  September 15,  2022 – Atento S.A. (NYSE: ATTO, “Atento” […]

2022/09/13

Atento opens its first operation in Paraguay

The leading customer service company enters the country to provide services in Spanish and Guarani, creating around 150 jobs. The new operation demonstrates Atento’s ability to operate in any country through strategic partnerships NEW YORK, September 13th 2022 –  Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the largest providers of customer relationship […]

2022/09/09

Atento announces reopening of site at Caguas, Puerto Rico

The reopening took place on 7 September 2022 at El Troche Industrial estate, Caguas, Puerto Rico. 100 new job opportunities will provide the chance to work with leading companies in the market such as T-Mobile and MMM. Atento CEO, Carlos Lopéz-Abadía was in attendance alongside Chief Commercial Officer, Cathrine Jooste and Chief People Officer, Kiomara […]

2022/09/07

Atento announces extension of lock-up agreement with its main institutional shareholders

HPS Investment Partners, GIC Private Limited and Farallon each agree to extend their shareholder lock-up by 12-months, with the same period applied to Kyma Capital, Charles Frischer and Asheef Lalani. This announcement demonstrates that the key shareholders, which on a combined basis own more than 70%, remain committed with Atento and its growth trajectory. NEW […]

2022/08/03

Atento Reports Fiscal 2022 Second Quarter and First Half Results

Demanding quarter, but management believes positive inflection point has been reached with strong 2H trend underway Record June sales of $34 million and Total Annual Value of Sales in Q2 increasing 16.4% to $54.7 million, growing to 60% in hard currency   Accelerated 2022 cost efficiency program, targeting $15 million in cost reductions by year-end, […]

2022/08/02

Atento co-hosted webinar with Nearshore Americas: Reaching the Gold Standard of a Culturally Aligned Workforce

The webinar took place on July 28. • Atento Global Vice President of Talent Acquisition, Jeff Luttrell discussed Reaching the Gold Standard of a Culturally Aligned Workforce NEW YORK, August 2nd, 2022 – Atento, S.A. (NYSE: ATTO) (“Atento” or the “Company”), one of the largest providers worldwide and the leading company in customer relationship services […]

2022/07/18

Atento consolidates its innovation initiatives and achieves the ISO 56002 certification for the third year in a row

This is the third consecutive year that the company has achieved this certification, which evaluates the structuring of innovation processes with a focus on optimizing results for clients Atento is the first company in its sector to obtain this accolade. This achievement validates the company’s innovation management process. SÃO PAULO, July 18, 2022 – Atento, […]

2022/06/13

Atento renews its organization with three new appointments that strengthen its strategy, including new CFO

Atento has announced three new appointments to strengthen the company’s position in the industry and to continue supporting its growth strategy in key markets.

2022/06/03

Atento Announces Cooperation Agreement with Investors

Chief Investment Officer and Founder of Kyma Capital to Be Nominated as a New Independent Director for Election by Shareholders at the Company’s 2022 Annual Meeting of Shareholders Akshay Shah Brings 20+ Years of Relevant Experience and Leadership Skills to the Board Investor Group assumes standstill until the Annual Meeting of Shareholders to be held […]

2022/05/30

Leveraging technology and Customer Insights to improve Empathy towards Customers

The conclusion of the discussion was that customer loyalty can be vastly improved through AI, data science and analytics. Atento’s Chief Delivery Officer, Josh Ashby, took part in the webinar sharing some of Atento’s best practices for increasing customer loyalty through improved data science. NEW YORK, 30 May, 2022 – Last week, Atento’s Chief delivery […]

2022/05/25

Atento announces appointment of Anil Bhalla as independent board director

Atento has appointed Anil Bhalla as independent board director. Mr Bhalla replaces David Garner, who is stepping down as a member of the Company’s board.

2022/05/23

CX Leaders discuss challenges and opportunities within the outsourcing landscape

Atento’s CCO, Cathy Jooste took part in the event which discussed a variety of subjects including working from home solutions, and Next Generation agents’ skillset. The virtual discussion took place on 19 May 2022. NEW YORK, May 23, 2022 – Last week, Atento’s Global Chief Commercial Officer and USNS Director, Cathrine Jooste, took part in […]

2022/05/11

Atento Reports Fiscal 2022 First Quarter Results

Revenue decreased 2.3% to $356.6 million in seasonally slow first quarter, due to residual impact of cyberattack and absenteeism related to Omicron spike Secured 19 high-quality new clients representing 58.2% of $53.3 million in Total Annual Value of sales and with 19.1% EBITDA margin, up 300bps Sales in E-Commerce, Fintech and Travel sectors accounted for […]

2022/05/11

Atento is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO

Vendors in this report are evaluated based on their completeness of vision and ability to execute. Atento named as a Leader in the 2022 Gartner Magic Quadrant for the second consecutive year. NEW YORK , 11 May 2022 – Atento, one of the largest global providers of customer relationship management and business process outsourcing services […]

2022/03/30

Atento Reports Fiscal 2021 Fourth Quarter and Full Year Results

2021 revenue up 7.9% on recurring basis, with balanced contribution from Telefónica and Multisector Annual Recurring EBITDA growth of 23.7%, with Recurring EBITDA margin of 12.9% and 15.5% in fourth quarter Cyberattack has non-recurring revenue impact of $34.8 million in fourth quarter, following three quarters of solid revenue and EBITDA growth Total Annual Value of […]

2022/03/22

The New Imperatives in Retail and eCommerce CX

The event took place on 17th March 2022. Speakers discussed the dramatic change e-commerce has undergone during the pandemic era and how to overcome the current challenges in the industry. New York, March 22 2022. Last week, Atento, together with Nearshore Americas, hosted a webinar that explored the shifting dynamics of the Retail & eCommerce […]

2022/03/16

Atento’s name is now displayed as a unique symbol for all nationalities

The initiative is another chapter in the intense effort to promote inclusion and diversity by the company, whose name is now displayed with an exclusive symbol in sign language São Paulo, 16 March 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest service providers and a leading company […]

2022/03/09

Atento announces new site opening in Lindon, Utah for GameStop service provision

The official inauguration of the new contact center took place on March 3, 2022. Atento is employing gamers in its service provision for GameStop, who have a greater understanding of the end clients’ needs. The new site will have the capacity for 600 service agents, which was decorated by gamers. NEW YORK, March 8, 2022 […]

2022/03/07

Atento joins the Women’s Empowerment Principals community

Atento has joined the WEP community aimed at boosting women’s empowerment in the corporate world. The principals promote practices such as equal pay for work of equal value, gender-responsive supply chain practices, and zero tolerance against sexual harassment in the workplace. NEW YORK, March 7th 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), […]

2022/02/24

Atento Receives Customer Value Leadership Award for Brazil at Frost & Sullivan’s Best Practices Awards

Atento granted Customer Value Leadership Award (Brazil) for differentiating itself through Next Generation CX services. Atento remains the largest provider of CX Outsourcing services in Brazil, with 25.9% market share in 2020. Madrid, February 24, 2022. Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers of Customer Relationship Management and […]

2022/02/16

More competitive service is the current challenge for businesses in the CX industry

The main conclusion stemming from an event held by Atento, Living Digital: Navigating altered DNA is that customers expect to see constant improvement for CX. Executive leaders from Tigo, Careerxchange, Dia Group, Mas Global Consulting, Five9, DirecTV, Aleatica, Sedi, Auara, and Atento, took part as speakers in the panel sessions. Arianna Huffington, guest speaker, discussed […]

2022/02/14

Atento Recognized by Frost & Sullivan as a Growth and Innovation Leader in the 2021 Frost Radar™ and leads Innovation matrix for CX Outsourcing in Latin America

Frost highlighted Atento as one of the leading companies for continuous innovations and investment in new technologies.  New York 14 February 2022. Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, […]

2022/02/07

Atento Sets Date for Fiscal Fourth Quarter and Full-Year 2021 Results

NEW YORK, February 7, 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest providers of customer relationship and business process outsourcing (CRM / BPO) services and sector leader in Latin America, announced today that it will release its fiscal Fourth Quarter and Full-Year 2021 financial and operating results […]

2022/02/03

Atento Appoints Hernan van Waveren as Investor Relations Director

Leveraging his extensive capital markets experience, Mr. van Waveren to lead Atento’s engagement with the global investment community New York, February 2, 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest providers of customer relationship and business process outsourcing (CRM / BPO) services and sector leader in Latin […]

2022/01/26

Atento announces Arianna Huffington as guest speaker at virtual conference Living Digital 2022

MADRID, 26 January 2022– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, today announced that guest speaker Arianna Huffington will take part in one of the most important virtual events […]

2022/01/18

Atento offers service to hearing-impaired customers in Latin American countries

The service allows hearing-impaired consumers to be attended to in sign language through videoconferencing; The project developed for an electronic product manufacturer that reached a 94.1% customer satisfaction rate in Brazil expands its operations to Chile and Bolivia. SÃO PAULO, 18 January 2022 – Inclusion is very important for Atento, one of the largest providers […]

2022/01/13

Multi-generation management, innovation, and connectivity among the trends for the coming years, study led by Atento shows

Drawn up together with Inova Consulting, a leading Customer Experience Management company, the study presents the main trends for the sector in the coming years. The most important factors include the ability to have winning business models, the analysis of changes in human behavior, and the performance of managers. SÃO PAULO, January 13, 2022 – […]

2021/12/21

Atento publishes 2020 ESG report

2020 report details Atento’s progress toward fulfilling various ESG commitments Atento’s social performance remains strong, while achieving carbon neutrality by 2030 remains on track   Madrid, 21 December 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest providers of customer relationship and business process outsourcing (CRM / BPO) services […]

2021/12/14

Atento announces appointment of Pablo Sánchez as ESG Director

In his expanded role at Atento, Mr. Sánchez will lead the development and execution of the Company´s ESG strategy and plan, focused on further improving diversity, equity and inclusion as well as other sustainability attributes across all business areas globally MADRID, 14 December 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the […]

2021/12/01

Atento unveils Flexible CX: a scalable customer service solution created for start-ups

Research shows 70% of start-ups do not have a CX strategy. Flexible CX allows fast-growing companies to connect with customers in a flexible way. The solution is scalable to drive businesses of any size while crating unique experiences for customers baed on the highest quality technology, management models and security. NEW YORK, December 1st, 2021 […]

2021/11/30

Atento introduces Xtrabot, an omnichannel solution for automation of voice and text customer interactions

Atento’s new automated omnichannel platform allows conversations to seamlessly flow across all channels without the customer noticing, introducing voice and text bots at the first level of interaction to solve common and/or simple queries To date, Xtrabot managed more than 32 million customer interactions Atento designed Xtrabot to be integrated into any cognitive platform available […]

2021/11/15

Atento Reports Fiscal 2021 Third Quarter and 9M Results

Sales (Total Annual Value) increase 34% YTD, growing 77% in US and EMEA Consolidated Revenues increase 4.1% in Q3 on Multisector growth in US and strong TEF sales in Brazil   Strong Consolidated EBITDA in Q3, up 14.7% to $51 million, with margin expanding to 13.9% Reiterating FY 2021 guidance NEW YORK, November 15, 2021 […]

2021/11/10

ISG announces Atento as leader in the U.S. in its 2021 Contact Centre Customer Experience Services Quadrant Report

ISG Research has published a new report in which it has named Atento as Leader in three categories of its Quadrant Report. Atento was named Leader in the areas of Digital Operations, Work From Home Services and Social Media CX Services, and Challenger in the area of AI & Analytics. NEW YORK, November 10 2021 […]

2021/11/03

Atento joins the Tent Partnership for Refugees, committing to explore hiring and training opportunities for Afghans in the U.S.

The Tent Partnership for Refugees has galvanized support for refugees from 190+ businesses around the world. Atento has announced its commitment to explore hiring training opportunities for Afghans in the U.S. through the Tent Coalition for Afghan Refugees. NEW YORK, November 3, 2021 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the […]

2021/10/05

HFS Research names Atento Top Ten Digital Contact Center Provider

HFS Research’s 2021 Best of the Best Service Providers report names Atento one of the world’s top ten Digital Contact Center Providers Atento receives high rankings in subcategories for “Scale and Delivery”, “Voice of the Customer” and “Innovation Capability” NEW YORK October 5, 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), the leading company […]

2021/09/01

Atento appoints Josh Ashby as Chief Delivery Officer

Atento announced today the appointment of Josh Ashby as Chief Delivery Officer. Ashby will lead operations, focusing on developing and deploying processes and tools.

2021/08/26

Atento appoints Isabel María Gómez as CISO Global of the company

Atento has announced the appointment of Isabel María Gómez as Chief Information Security Officer to ensure security, protection and privacy.

2021/08/04

Atento Reports Fiscal 2021 Second Quarter and First Half Results

Record sales (+148% YoY) and revenue growth (+17.6% YoY constant currency and 21.7% current currency) Consolidated EBITDA in Q2 2021 up 123% to $51 million YoY, with margin reaching 13.3% Reiterating FY 2021 guidance NEW YORK, August 4, 2021 – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and […]

2021/07/27

BPO market trends as per Gartner report

The adoption of digital, analytics, AI, automation and Cloud services, are among the most outstanding trends over the coming years. Readjusting the service offering will give rise to a series of operational and efficiency challenges.  Madrid, 27 July 2021.As per Gartner, “Customer management BPO is experiencing a seismic shift from offshore voice services to digital […]

2021/07/22

Atento and ManpowerGroup partner to offer multilingual customer service and process automation technology (RPA) services

With this agreement, both companies expect to enable more than 2,000 customer service positions in centers located in the Iberian Peninsula Experis robotic process automation (RPA) technology, now adding to Atento’s expertise, helps drive productivity, improve operational efficiency, reduce costs and speed up turnaround times. Madrid, 22 July 2021. – Atento, the leading CRM (Customer […]

2021/07/15

Atento Awarded ISO 56002 for Innovation Management for the second year in a row

The recertification consolidates the maturity of the Company’s innovation management system  São Paulo, July 15, 2021 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s top five providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced today that it was awarded by the International Organization for Standardization the […]

2021/07/07

Are we nearing the death of the call center? Atento and Nearshore Americas host webinar

The event will take place at 2:00pm EDT on Tuesday July 13th. Speakers will discuss the new direction the CX sector is taking in the wake of the Covid-19 pandemic and consider a set of core pillars that will become central to this approach. New York, July 7 2021. At 2:00pm EDT on Tuesday, July […]

2021/06/30

Social Media to consolidate as the preferred channels for interaction with customers

Spain has registered a 141% growth in adoption of digital channels, Mexico 10%, and South America up to 45%. WhatsApp, Facebook and Telegram are the most popular apps in Atento’s operations globally.  Madrid, 30 June 2021.-Atento – a leading global company specialized in Customer Experience (CX) and Process Outsourcing (BPO) in Latin America – has […]

2021/06/24

Atento announces contract renewal with the Public Administration in Spain providing next generation Omnichannel technology

The new service employs highly advanced digital solutions aimed at improving the citizen’s experience. The number of agents will double to 260. At least 70% of staff will be working remotely. Madrid, 24 June 2021. Atento, one of the five largest providers of customer relationship services and business process outsourcing (CRM / BPO) worldwide, and […]

2021/06/22

Atento appoints Pablo Cordon as new Transformation Director

Pablo Cordon will be in charge of all the transformation processes within the Company, and will lead operations to optimize service deliveries. Madrid 22 June 2021 –Atento, the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, has just announced […]

2021/06/08

Atento appoints Kiomara Hidalgo as new Global Chief People Officer

Atento announced the appointment of Kiomara Hidalgo as the new Global Chief People Officer. Hidalgo will focus on standardizing Atento’s human resources department.

2021/05/27

Atento introduces the Virtual Hub: the first management center for working-from-home CX agents

The hub aims at increasing operating efficiency and control for CX remote workers, and will provide greater reach when connecting with other offices everywhere. Atento’s Virtual Hub counts on strict security protocols, both physical and virtual.   Madrid, May 27  2021– Atento S.A. (NYSE: ATTO), one of the five largest providers of customer relationship and […]

2021/05/18

Atento appoints Eduardo Aguirre as new Global CIO

From his new position, Aguirre will continue to lead Atento’s digital transformation and to optimize the Company’s internal processes and operations, while also boosting the ongoing improvements in value-added Next Generation services  NEW YORK, May 18, 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), the leading company in customer relationship services and business process […]

2021/05/13

Interfile, an Atento company, announces organizational changes and a new phase

The new structure is one of the strategies to createmoresynergywith Atento, which acquired 100% of the company in 2019. BPO specialist company closed  2020 with an increase ofmore than 20% in revenues compared to the previous year.  São Paulo,  May 13, 2021  –  Recently the back-office automation service offer has gained relevance in the portfolio of […]

2021/05/05

Atento Reports Fiscal 2021 First Quarter Results

Commercial wins, revenue growth and efficiencies led to record positive operating cash flow; Revenues in hard currencies already at 25% of total, on strong US growth; On track to delivering guidance for FY 2021 NEW YORK, May 5, 2021 – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and […]

2021/04/20

Atento’s Solutions Support the Fight against COVID-19

Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries. 4M residents Have been served using the 1-855-MD-GOVAX state Hotline   NEW YORK, April 20, 2021 —  Atento S.A. (NYSE: ATTO, “Atento” or  the “Company”), one of the world’s top five providers of customer […]

2021/03/30

Atento supports GameStop to overcome pandemic shortfalls

• Atento agents were actively working from home in a few weeks to provide the best CX during one of the most uncertain moments of the pandemic. • GameStop found a reliable partner in Atento to solve its outsourcing challenge. NEW YORK, March 29th 2021 — The health pandemic brought about a large number of […]

2021/03/24

Atento announces that another partner joins its acceleration program

With this inclusion, the company expands the performance of Atento Next, its startup accelerator.  SÃO PAULO, 24 March2021.Atento Next, the startup accelerator of Atento, a leading multinational in Customer Experience solutions in Brazil and Latin America, selected another startup with innovative initiatives and disruptive technologies to join its startup acceleration program and thus improve the […]

2021/03/11

Atento Recognized by Frost & Sullivan as a Growth and Innovation Leader in the 2020 Frost Radar™ for Customer Experience Outsourcing Services Market in Latin America

Atento led the Radar Frost in Innovation (score of 4.5 out of 5); obtaining an above-average score on the Growth Index New York 11 March 2021.Frost & Sullivan has recognized Atento as a leader in the Frost Radar™: for Customer Experience Outsourcing Services Market in Latin America. This recognition rewards Atento’s experience in the CX […]

2021/03/03

Atento Reports Fiscal 2020 Fourth Quarter and Full Year Results

Solid Q4 and FY 2020 with increased profitability and strong cash flow generation; Debt refinancing concluded in Q1 2021; Confidence in growing opportunities and improving future results NEW YORK, March 3, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among […]

2021/02/24

RPA technology reduces the cost of managing bank receipts by up to 90%

According to Gartner, worldwide revenues from robotic process automation (RPA) software will reach $ 1.89 billion this year, an increase of 19.5% from 2020 Atento managed more than 90,000 receipts for one of its clients in the real estate sector in 2020 with RPA technology, reducing its management cost by 90% Madrid, 23 February 2021. […]

2021/02/23

Atento Successfully Completes Its Debt Refinancing

New $500M 5NC3 SSN matures in February 2026, extending average debt life to 4.5 years Net proceeds used to fully redeem the 2022 notes Company to remain focused on improving capital structure to unlock value to shareholders NEW YORK, February 19, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer […]

2021/02/16

Atento is recognized as a leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

The report by Gartner evaluates companies based on their completeness of vision and ability to execute. Atento is named as a Leader in the 2021 Gartner Magic Quadrant. NEW YORK – 16 Feburary 2021.Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in […]

2021/02/11

Atento Announces Closing of Senior Secured Notes

NEW YORK, February 10, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among the top five providers globally based on revenue, today announced that its wholly owned subsidiary, Atento Luxco 1 (the “Issuer”), has closed its previously announced private […]

2021/02/11

Atento Announces Pricing of Senior Secured Notes

NEW YORK, February 3, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among the top five providers globally based on revenue, today announced that its wholly owned subsidiary, Atento Luxco 1 (the “Issuer”), has priced its previously announced private […]

2021/02/11

Atento Announces Any and All Cash Tender Offer for Outstanding Notes

NEW YORK, February 2, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among the top five providers globally based on revenue, today announced that its wholly owned subsidiary, Atento Luxco 1 (the “Issuer”), is making an any and all […]

2021/02/11

Atento Announces Proposed Offering of Senior Secured Notes

NEW YORK, February 2, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among the top five providers globally based on revenue, today announced that its wholly owned subsidiary, Atento Luxco 1 (the “Issuer”), has launched a proposed private offering […]

2021/02/03

Safety and investment in tech platforms are the current priorities for businesses in the CX industry

The main conclusion stemming from an event held by Atento, Living Digital:Breathing the new normalis that safety and investment in tech platforms are the main priorities for companies dedicated to CX CEOs from the main participating companies Atento, Liberty Latin America, Microsoft and Telefónica agree that the pandemic has called for an acceleration of transformation […]

2021/02/01

Atento Receives Frost & Sullivan’s 2021 Product Leadership Award for Latin America

Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, announced today that it is the recipient of Frost & Sullivan’s 2021 'Product Leadership Award' for ‘Excellence in Best Practices for Customer Experience Outsourcing Services’ in Latin America.

2021/01/26

Cybersecurity measures for Customer Service in remote work increase

In less than a month, Atento created a remote work model with reinforced cybersecurity. Currently, more than 72,000 Atento agents work from home. Mexico City, January 26, 2021.- Due to the health contingency, Atento – a leading customer service company (CX) – adapted its operations to a remote work scheme for around 5,000 employees in […]

2021/01/20

Atento announces the startups selected for its acceleration program

The startups with the most innovative initiatives and the most disruptive technologies to improve the Customer Experience were chosen The four chosen will have the support of the company for the co-creation of projects that contribute to improving the performance and results of Atento’s clients. SÃO PAULO, January 20, 2021 –Atento Next, Atento´s startup accelerator, […]

2021/01/15

60% of companies believe they will recover sales level during this year

Despite the general drop in sales, according to the latest survey carried out by Atento, 60% of companies worldwide consider that they will recover their pre-pandemic sales levels this year, while 34% consider that they will need more than 12 months Madrid, 14 January 2021- The current health crisis is having a strong impact on […]

2021/01/07

Artificial Intelligence and virtual environments, main trends for 2021

According to Atento, the consolidation of remote work environments and the rise of disruptive technologies such as Artificial Intelligence will be some of the most outstanding CX trends for 2021 Madrid, January 7 2020.During the last year, Covid-19 has led to many changes in all sectors. In some cases, it has precipitated the processes and […]

2020/12/22

Atento’s CX Solutions support the 30% increase in eCommerce over the Holiday Season

New York, 22 December 2020. It is hardly surprising that this year has been a beneficial one for e-Commerce. With the health situation requiring many of us to stay indoors for extended periods of time, and the prospect of entering physical stores for our Holiday shopping proving to be less than desirable, the online route […]

2020/11/26

Atento offers four free hours of high-level CX process consulting this Black Friday

26 November 2020, New York– Atento welcomes in the Holiday season this Black Friday offering four hours of high-level process consulting to new prospects in the USA, in a bid to help some of the most forward-facing companies scale their business needs in the post-pandemic digital era. This special offer is available exclusively in the […]

2020/11/23

75% of companies admit having seen their sales affected this year

According to the survey carried out by Atento, 69% of companies are redefining their sales strategy. To achieve this, 27% bet on adapting the offer to the new demand and 24% on promoting digital channels. Regarding the best channels for sales, 25% still prefer face-to-face services, compared to 22% that prefer the telephone and 18% […]

2020/11/18

Atento launches its Startup accelerator

Launch of the project, named Atento Next, will have a selection of startups in areas of interest to the company Selected start-ups will have the opportunity to create business initiatives and implement projects with one of the top 5 Customer Experience companies in the world Sao Paulo, November 18, 2020 – In line with the […]

2020/11/11

Atento Reports Fiscal 2020 Third Quarter Results

Revenue growth accelerates 10.5% sequentially and rises 2.2% YoY on consistent Multisector growth across regions, driven by next-generation services, Brazil and US+Nearshore EBITDA up 102% sequentially and 13.9% YoY on 10.8% rise in Multisector sales, more profitable programs and higher operating efficiencies YTD free cash flow of $9 million, up approximately  $100 million YoY NEW […]

2020/11/05

Atento is the clear leader in the Latin American market

Atento S.A. (NYSE: ATTO, “Atento” or “Company”), one of the world’s five largest providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced today that Frost&Sullivan confirmed the Company’s leading position in Latin America’s customer experience outsourcing (CX) services market, based on the research and consulting firm’s annual analysis of this $10.5 billion market.

2020/10/29

Atento integrates technology from Microsoft, SAP, Avaya and NICE to deliver the best CX into their ecosystem

New York, 29 October 2020.As one of the world’s top five CRM and BPO service providers, Atento is constantly striving to innovate and improve systems and operations giving its agents new digital capabilities to reinforce its proven experience in personal treatment and drive new efficiency gains for its clients – some of the world’s most […]

2020/10/22

Atento@Home: upholding first-rate user experience in the virtual workspace of the future

New York, 22 October 2020. Over the past few months employees across the globe, forced to abandon their offices, have been transforming their homes into temporary offices spaces. And with many of the technological giants reporting plans to roll out working-from-home in the long-term, it is becoming clear that this new trend will shape the […]

2020/10/20

Atento Announces Appointment of New Independent Board Director

Bill Payne to serve as independent director, bringing expertise from the global technology sector Atento’s Board now comprises five independent directors out of eight member New York, October 20, 2020– Atento S.A. (NYSE: ATTO, “Atento” or “Company”), one of the world’s top five largest providers of customer relationship management and business process outsourcing (CRM/BPO) and […]

2020/09/14

Atento initiates global migration to cloud-based SAP S/4 HANA ERP system

New York, NY, September 14, 2020 – Atento S.A. (NYSE: ATTO, “Atento” or “Company”), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, today announced the planned migration of its ERP system, from SAP ECCto ERP SAP S/4HANA, in the […]

2020/09/10

ECommerce grew 18% in 2020, Atento offers services leveraged by Data Science to provide higher quality and added value to the sector

The next generation technological solutions used in eCommerce help companies to satisfy user demand and increase sales conversions through digital channels.   According to data provided by eMarketer in June 2020, online purchases in 2020 grew by 18% versus the previous year boosted by older users who increased online purchases.   Atento offers Data Science […]

2020/09/09

Atento develops custom brand avatars

Atento, in collaboration with the Brazilian Collective IntelligenceLaboratory – LINC, analyzesbrands’ personalities and creates avatars based on each company’s values to better interact with consumersvia digital channels. The idea is to create a profile that tracks the brand’s identity and focused on its values, culture, and consumers’ needs. Based on a previous study, Atento builds […]

2020/08/26

Atento in USA increased its turnover by 54% during the first two quarters of 2020

New market needs and the digital transformation have significantly pushed up the demand for nearshoreservices High customer satisfaction rates, quick response times and the proximity of these countries are some of the factors that have consolidated this service in companies like Atento Madrid, August 26, 2020 – Atento S.A. (NYSE: ATTO) is one of the […]

2020/08/05

Atento Reports Fiscal 2020 Second Quarter Results

Progressive improvement intra-quarter drove solid EBITDA recovery in June Three Horizon Plan delivers higher Multisector sales and further penetrates high-growth verticals Continued working capital improvements strengthen cash position and financial liquidity NEW YORK, August 5, 2020— Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services in […]

2020/07/28

Atento Announces Reverse Share Split

NEW YORK, NY, July 28, 2020 –Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that, at the Company’s Extraordinary General Meeting of Shareholders, the Company’s shareholders have approved a conversion of the Company’s entire […]

2020/07/21

Atento, recognized as one of the leading companies in customer experience management services by Everest Group

The research and consulting firm places Atento as a Major Contender in Customer Experience Management (CXM), awarding it the Star Performer recognition in its annual PEAK Matrix Assessment 2020 report Atento has stood out for fostering a culture of co-innovation, offering integrated multi-channel capabilities based on Artificial Intelligence, IoT and RPA, as well as advisory […]

2020/07/06

ATENTO is the world’s first company in the sector to win the ISO 56002

The evaluation process lasted 5 months and took into consideration initiatives in the innovation area. São Paulo, July 6th, 2020–Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest customer relationship management and business process outsourcing services provider in Latin America, and among the top five companies globally,  just won the ISO 56002 certification. This […]

2020/06/25

Atento Announces New Board of Directors

  Joining Atento’s board of directors will be Oliver Feix and John Madden of HPS, Roberto Rittes for GIC, and Antenor Camargo of Farallon, effective June 24 Board appointments follow the firms’ independent acquisition of Atento shares from Bain Capital New board provide significant support as Atento continues executing its ambitious transformation plan, with the […]

2020/06/23

79% of Atento’s clients says they will keep the telecommuting model after the crisis is over

Atento, the leading company in customer relationship services and business process outsourcing (CRM / BPO), has surveyed its clients to find out how Covid-19 has affected their business models. 47% of respondents consider that the highest risks they face after the crisis is losing their customers and the consumption drop of their product or service. […]

2020/05/26

Riot Games chooses Atento as a strategic partner of customer service for Brazilian players

Project starts in May and was implemented 100% remotely, due to the pandemic of the new Coronavirus  Madrid, May 26 2020 – Riot Games, an American company that develops and publishes games like League of Legends, has just signed a partnership with Atento, a multinational leader in customer experience solutions in Brazil and Latin America, […]

2020/05/07

Atento Announces Institutional Investors to Acquire Bain Capital’s Equity in the Company

HPS Investment Partners, GIC and Farallon to invest independently in Atento Participation reflects confidence in Atento’s Three Horizon Plan, a three-year strategic plan to establish a stronger, more profitable growth path to enhance stakeholder value NEW YORK, May 7th, 2020 –Atento S.A. (NYSE: ATTO, “Atento” or “Company”), the leading provider of customer relationship management and […]

2020/05/07

Atento Reports Fiscal 2020 First Quarter Results

Three Horizon Plan continues gaining traction with strong Multisector growth YoY Robust contingency plan to protect employees and other stakeholders Improved cash generation in the quarter Total liquidity of $163 million guaranteeing business stability NEW YORK, May 7, 2020 — Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customerrelationship management and […]

2020/04/21

ATENTO keeps offering appropriate solutions to cover the needs of its customers

Atento continues to offer solutions that allow new business generation for its clients and avoids a possible stagnation once the recovery from the COVID-19 crisis begins to take effect.  The implementation of strict health and safety measures in all operations has allowed Atento to keep practically all of its work centers open, which, along with […]

2020/04/13

Atento Provides Update on COVID-19 Response

Agents working remotely increases to nearly 40% of global workforce  Services launched for Latin-American governments to facilitate information management during pandemic Solid balance sheet supports ramp up of extensive safeguards and ability to deliver essential services   NEW YORK –Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process […]

2020/04/07

ATENTO, essential in the fight against COVID-19 in the main markets in which operates

Various Central Governments have trusted Atento to launch services that facilitate the management of citizens, preventing their presence outside. The Government of Peru has assigned the attention of line 113 of the Ministry of Health to Atento, where specialized attention is provided on queries by COVID-19. In El Salvador, Atento has launched a channel for […]

2020/03/30

EXTERNAL RELEASE: EXTENSION OF TELE-WORK IN ATENTO DUE THE EVOLUTION OF COVID-19

As a result of the effort made by Atento to guarantee the safety and health of its employees, around 27,000 company workers are already carrying out their work remotely. This figure represents 25% of all Atento employees globally in a record time. Atento continues to work to expand the number of managers who can carry […]

2020/03/24

EXTERNAL RELEASE DUE THE EVOLUTION OF COVID-19

The priority of Atento is the health and well-being of the employees and, therefore, it has implemented strict control and security measures in all of its centers The governments of most of the countries where Atento operates have declared their services as essential in the context in which we find ourselves today. Our commitment to […]

2020/03/15

Voice remains the preferred channel for consumers to engage with brands

On the occasion of the international Consumer´s Day, Atento reveals the main trends and changes in consumer habits in its relationship with brands In 2019, Atento managed more than 2 billion interactions with clients through the voice and digital channels (chats, social networks, emails, instant messages and SMS) According to Gartner’s predictions, the market for […]

2020/03/03

Atento Reports Fiscal 2019 Fourth Quarter and Full-Year Results

March 3, 2020 Continue diversifying revenues with accelerated Multisector growth in all regions driving a 2.1% revenue growth to $1.7 billion in 2019 Transformation Plan gained additional momentum with accelerated Multisector growth at better margins, with a 13,9% increase in multisector revenues in all regions in the last quarter of the year. Multisector revenues up […]

2020/02/25

Atento stands out in an award given by Grupo Fleury

February 24, 2020 Company was the winner in the ‘Services’ category, which recognized the main suppliers of Grupo Fleury, one of the main providers of medical services in Brazil In the award, dimensions such as Quality, Terms & Conditions, Sustainability, Compliance and Creativity & Innovation were evaluated. SAO PAULO– Atento S.A. (NYSE: ATTO), the leading […]

2020/02/13

Atento Sets Date for Fiscal 2019 Fourth-Quarter Results

13 de febrero de 2020  NEW YORK, NY –Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2019 fourth quarter financial results after markets close on Tuesday, March 03, […]

2020/02/12

Atento receives the award Top Employer in Spain and Brazil

February 11, 2020 Consecutively, it was the tenth year that the company received the award in Spain and the sixth in Brazil. The distinction is offered to companies that have a high quality of working conditions and the excellence in the talent development practices of their employees. MADRID– Atento S.A. (NYSE: ATTO), the leading provider […]

2019/12/20

Atento Clear Leader in the Latin American Contact Center Outsourcing Services Market

Leadership position based on market share figures published by analyst firm Frost & Sullivan Atento is the clear leader in Latin America with 16.7% market share in the region, 7.2 p.p. more than the next market player Atento also increases leadership position in key markets such as Brazil (28.1% of share), Argentina, Chile and CACAR […]

2019/12/17

Atento celebrates the first graduation of RPA (Robotic Process Automation) technology consultants

Seville was the Spanish city chosen by Atento to hold the first graduation ceremony of RPA consultants within its Center for Efficiency and Transformation (CET) The CET is a role model for the transformation from a traditional customer relations business to a next generation customer experience business With the RPA project of the CET the […]

2019/12/14

Atento wins the 2019 Customer Experience Banking Report Award in Brazil

December 13, 2019 The company won this award with a case developed in partnership with Stelo, Cielo’s payment solutions company The Banking Report Award is the most important recognition in the finance sector in Brazil SÃO PAULO– Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in […]

2019/11/28

Atento recognized twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil

The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Dimitrius Oliveira, Atento Brazil Regional Director, was one of the night’s honorees, named one the Customer Relationship Leaders of the Decade November 28, 2019 SAO PAULO – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business […]

2019/11/28

Atento recognized twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil

The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Dimitrius Oliveira, Atento Brazil Regional Director, was one of the night’s honorees, named one the Customer Relationship Leaders of the Decade November 28, 2019 SAO PAULO –Atento S.A. (NYSE: ATTO), the leading provider of customer relationship […]

2019/11/28

Atento recognized twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil

November 28, 2019 The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Dimitrius Oliveira, Atento Brazil Regional Director, was one of the night’s honorees, named one the Customer Relationship Leaders of the Decade SAO PAULO– Atento S.A. (NYSE: ATTO), the leading provider of customer relationship […]

2019/11/19

Atento to Lead the Next Generation of Customer Experience Services

Atento to Lead the Next Generation of Customer Experience Services Company presents three-year plan to advance its leadership position in the customer relationship market with the next generation of customer experience services November 19, 2019 NEW YORK – Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in […]

2019/11/13

Atento Reports Fiscal 2019 Third Quarter Results

Strong 9.4% Multisector growth YoY drove a 3.0% consolidated revenue expansion EBITDA and profitability improvement fueled by better revenue mix and stricter cost control FCF Before Interest and Acquisition funding transformation plan and share buyback program November 13, 2019 NEW YORK – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management […]

2019/11/07

Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering

With this agreement, Atento reinforces its commitment to the transformation of customer-related processes through the integration of automation solutions based on Robotic Process Automation (RPA) technology The projects in which Atento has implemented RPA technology in Spain have managed to reduce the average handling time (AHT) of customer service agents by up to 25% November […]

2019/10/31

Atento Appoints Gustavo Tasner Chief Operating Officer

Gustavo Tasner joins Atento following a 14-year career leading Capgemini’s business service operations in the North and Latin America regions Tasner will focus on strengthening Atento’s global operations, driving service delivery excellence and enhancing technology infrastructure October 31, 2019 NEW YORK –Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process […]

2019/10/24

Atento Sets Date for Fiscal 2019 Third-Quarter Results

October 24, 2019 NEW YORK –Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2019 third quarter financial results after markets close on Wednesday, November 13, 2019. Atento will […]

2019/10/18

Atento Appoints Jose Antonio de Souza Azevedo Chief Financial Officer

Jose Azevedo joins Atento following a 15-year career managing global financial operations from C-suite and Board positions October 18, 2019NEW YORK –Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, today announced the appointment of Jose […]

2019/10/16

Atento develops the self-service customer solution for Spanish railway operator RENFE

RENFE’s goal is to have 15% of its customer service interactions resolved through self-service thanks to the automated customer service platform developed by Atento The automated customer service platform can manage 180 calls simultaneously, allowing it to process 10,000 calls per hour Atento has been providing customer experience solutions to Spanish railway operator RENFE since […]

2019/10/04

Atento to Host Investor Day on November 18, 2019

October 4, 2019NEW YORK –Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customerrelationship management and business-process outsourcing services in Latin America, and among the top five providers globally, today announced its 2019 Investor Day, which will be held on Monday, November 18, 2019 in New York City, from 12:00 pm to […]

2019/10/02

Atento Named One of the 25 World’s Best Workplaces in 2019 by Great Place to Work®

Atento is the only CRM/BPO company included in this ranking In 2019, Atento was also recognized as one of the Best Places to Work in Latin America for the ninth year in a row The award continues into Carlos Lopez-Abadia’s first year as CEO, showing new leadership, emphasis on a culture of recognition, and stronger […]

2019/08/13

Volunteers of Atento Contribute to Unicef´s Fundraising Campaign “Un Sol Para Los Chicos” in Argentina

For the 17th year in a row, Atento’s volunteer employees managed calls for “Un Sol para los Chicos,” the most important fundraising campaign to support UNICEF in Argentina This year, the total amount raised by the campaign overpassed the $2 million USD Both the project’s infrastructure and coordination, and the telephone service were donated to […]

2019/07/30

Atento Reports Fiscal 2019 Second Quarter Results

Solid financial results on normalized basis, highlighted by sequential improvements in revenue and profitability Tracking against plan and reiterating 2019 guidance Positive cash flow generation, despite extraordinary items and acquisitions Share buybacks resumed July 30, 2019 Revenue up 2.5% YoY in Q2, primarily driven by 3.4% sales growth in Brazil as well as 5.7% sales increase […]

2019/07/17

Atento opens a new customer relationship center in Madrid

The new facilities, located in the Rivas Vaciamadrid 521HUB business park, cover an area of 5,000 square meters with the capacity to accommodate up to 1,000 employees The center will provide customer care, back office and sales services to clients in the insurance, utilities, and telecommunications sectors This is the second Atento customer relationship center in […]

2019/07/05

Atento Recognized as One of the Most Innovative Companies in Brazil

For the second consecutive year the company ranks 2nd among the most innovative companies in the services sector in the 2019 Valor Economico and Strategy& ranking Atento stood out in the ranking as one of the companies that invested the most in technology development and research in the country July 5, 2019 SAO PAULO –  Atento […]

2019/07/04

Customer experience transformation will attract 23% of 1.68 billion dollars invested in digitalization in 2019

July 4, 2019 MADRID –Customer experience improvement is at the core of corporate digital investments in 2019, IDC Research Spain reports in its latest analysis “Impact of Digital Technologies in The Customer Journey” jointly drawn up with Atento. According to IDC data, 23% of 1.68 billion dollars to be invested in digitalization processes in the […]

2019/07/02

Atento’s Customer Experience Solutions Recognized in the LATAM Awards 2019

Granted by the Latin America Alliance of Customer Interaction Organizations (ALOIC), the LATAM Awards are the most important CRM/BPO industry recognitions in the region July 2, 2019 SAO PAULO –Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five […]

2019/07/01

Atento and Repsol Electricity & Gas win the Platinum Contact Center 2019 award for Best Customer Experience in the Energy sector

The Platinum awards recognize companies in the banking, insurance, telecommunications and utilities sector in Spain that have committed to customer experience as a strategic area for their organizations The awarded service provides a multichannel customer care and back office solution to respond to information enquires, contract and document management and incident resolution July 1, 2019 […]

2019/06/26

Atento Strengthens Its Customer Processes Automation Offer in Spain With the Launch of an Efficiency and Transformation Center

The Center initiates activity training 50 professionals on RPA (Robotic Process Automation) programming with Blueprism and UiPath technologies To get this initiative off the ground, Atento relied on support from the Generation Spain Foundation, an independent non-profit organization founded by McKinsey & Company June 26, 2019 MADRID– Atento S.A. (NYSE: ATTO), the leading provider of […]

2019/06/19

EDP Brazil, in cooperation with Atento, attained the 2019 Smart Customer Award for innovations in customer relationship management

June 19, 2019SAO PAULO –EDP Brazil, a company operating in the energy sector, and Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, attained the 1st place in the “Customer Experience Automation” category of the 2019 […]

2019/05/23

Atento Recognized as One of the 25 Best Multinationals to Work for in Latin America in 2019

For the ninth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in 8 countries in 2018 May 23, 2019 BOGOTA – Atento S.A. (NYSE:  ATTO), the leading provider of […]

2019/05/23

Atento Recognized as One of the 25 Best Multinationals to Work for in Latin America in 2019

or the ninth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in 8 countries in 2018 May 23, 2019 BOGOTA – Atento S.A. (NYSE:  ATTO), the leading provider of […]

2019/05/20

Atento Reports Fiscal 2019 First-Quarter Results

Brazil revenue growth of 6.1% drives consolidated revenue up 2.0% Multisector revenues increase 4.6%, reaching 62.4% of total sales Sales of value-added solutions at 27.9% of total revenue Profitability declines on lower Americas volumes and one-time severance costs May 20, 2019 Revenue up 2.0% YoY in Q1, primarily driven by 6.1% sales growth in Brazil as […]

2019/05/09

Atento Recognized as One of the Best Places to Work in Mexico in 2019

The company has been recognized by Great Place to Work® as one of the country’s best companies to work for in 2019 in the over 5,000 employees category Atento is also one of the 25 Best Multinationals to Work for in Latin America in 2018 according to Great Place to Work® May 9, 2019MEXICO CITY […]

2019/05/03

Atento Sets Date for Fiscal 2019 First-Quarter Results

May 3, 2019 NEW YORK, – PRNewswire/ — Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2019 first quarter financial results after markets close on Monday, May 20th, […]

2019/03/27

Atento Among the Best Companies to Work for in Spain According to Forbes Ranking

March 27, 2019 MADRID, Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has been recognized as one of the best companies to work for in Spain, according to the ranking carried out by the business […]

2019/03/22

Atento receives the Best Customer Relationship Agent recognition at the Fortius 2018 awards in Spain

Estíbaliz Pérez, from the Atento Spain team, received the award as Best Agent for Customer Relationship in the country in 2018 The Fortius Awards recognize the best professionals in the field of customer relations in Spain  March 22, 2019 MADRID, Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services […]

2019/03/19

Atento Reports Fiscal 2018 Fourth-Quarter Results Highlighted by Continued Sequential Margin Expansion in Brazil

Revenue up 4.4% YoY in Q4, driven by strong growth in Brazil and EMEA, offset by lower revenues in Americas; FY 2018 revenue increased 4.3% March 19, 2019 Revenue up 4.4% YoY in Q4, driven by strong growth in Brazil and EMEA, offset by lower revenues in Americas; FY 2018 revenue increased 4.3% Multisector revenue up […]

2019/03/07

Atento, Recognized as One of the Best Companies to Work for in Spain by Great Place to Work

March 7, 2019 MADRID, Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has attained the number three position in the ranking 2019 Best Workplaces Spain by Great Place to Work®. Atento is the only CRM […]

2019/03/04

Atento Sets Date for Fiscal 2018 Fourth-Quarter Results

March 4, 2019 NEW YORK, March 4, 2019 /PRNewswire/ — Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2018 fourth quarter financial results after markets close on Tuesday, […]

2019/01/22

Atento Appoints Carlos López-Abadía as Chief Executive Officer and Member of the Board

January 22, 2019 Atento’s Board of Directors has appointed Carlos López-Abadía as new Chief Executive Officer and member of the Board Mr. López-Abadía joins Atento to build upon the successful trajectory of the Company and to expand its market leadership position as provider of digital customer experience and business process solutions Atento is the leading […]

2019/01/08

Alejandro Reynal to Step Down as Chief Executive Officer of Atento After a Successful 7 Year Tenure in Which He Led the Company’s Transformation

Alejandro Reynal to Step Down as Chief Executive Officer of Atento After a Successful 7 Year Tenure in Which He Led the Company’s Transformation Under Alejandro Reynal’s leadership, Atento has completed a successful transformation from being a call center subsidiary of Telefonica to become a leading provider of customer experience solutions as part of Bain […]

2018/12/14

Atento Recognized as One of the Best Places to Work for in Colombia in 2018

Atento occupies the number three position in the Colombian ranking of best workplaces according to Great Place to Work® Atento is also one of the 25 Best Multinational Workplaces in Latin America according to Great Place to Work® December 14, 2018 BOGOTA –Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business […]

2018/12/13

Atento Recognized as the Company With the Highest Digital-Maturity Index in Brazil’s Telecommunications and Technology Sector

Atento attained this position in the “Digital Maturity Index: Brazil” ranking, created by Valor Economico, one of the most influential economic publications in the country, and the consulting firm McKinsey & Company This is the first edition of this ranking that evaluated digital-transformation processes in 124 companies in Brazil December 13, 2018 SAO PAULO –Atento […]

2018/12/05

Atento Recognized as the Best Place to Work for in Peru in 2018

The Company was ranked number one in the Great Place to Work® ranking and is the only CRM/BPO sector company within this prestigious list Atento Peru was recognized as one of the country’s best workplaces for the eighth consecutive year The Company is also one of the 25 Best Multinational Workplaces in Latin America in […]

2018/12/05

Atento Opens Two New Customer Relationship Centers in Mexico and Continues to Drive Digital Innovation in the Country

Located in Centro Histórico and the Azafrán neighborhood, the centers are number 5 and 6 of Atento in Mexico City, 16 in the country The centers will offer a wide range of services and customer experience solutions leveraging Atento’s omnichannel platform and digital capabilities They will generate more than 2,000 jobs to provide services to […]

2018/11/29

Atento Recognized as One of the Best Companies to Work For in Chile for the Fourth Consecutive Year

Atento is the only CRM/BPO company in Chile to have made it into this prestigious ranking published by Great Place to Work® The Company is also one of the 25 Best Multinational Workplaces in Latin America in 2018 according to Great Place to Work® November 29, 2018 SANTIAGO –Atento S.A. (NYSE: ATTO), the leading provider […]

2018/11/21

Atento Recognized as One of the Best Companies to Work for in Uruguay in 2018

Atento is the only company in its industry to obtain this recognition granted by Great Place to Work® for the 11th year in Uruguay The Company is also one of the 25 Best Multinational Workplaces in Latin America in 2018 according to Great Place to Work® November 21, 2018 MONTEVIDEO –Last night, Atento S.A. (NYSE: […]

2018/11/20

The Digital Transformation and Its Impact on Business Process Outsourcing in Latin America

Today Frost & Sullivan, the global consulting firm specializing in growth strategies, has published the article “Rethinking Business Process Outsourcing: Technologies and Processes Focused on the Customer Experience” sponsored by Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing (CRM/BPO) services in Latin America, and among the top five providers worldwide. The article identifies the main trends in the Latin American BPO market driven by the digital transformation and the need to offer an excellent experience over the entire customer journey.

2018/11/12

Atento Reports Fiscal 2018 Third-Quarter Results Highlighted by Delivery of Turnaround in Brazil

Adjusted EBITDA margin up 0.5 p.p. sequentially, driven by strong margin expansion in Brazil. Brazil Adj. EBITDA margin expansion of 3.3 p.p. sequentially to 11.9%. Revenues up 0.9% YoY in Q3, driven by continued growth in Multisector; YTD revenues increased 4.2%. Multisector revenue up 1.2% in the quarter, driven by growth in Brazil and EMEA. […]

2018/11/10

Atento Strengthens its Clear Leadership Position in the Latin American Contact Center Outsourcing Services Market

Leadership position based on market share figures published by analyst firm Frost & Sullivan Atento is the clear leader in Latin America with 17.3% market share in the region, 8.2 p.p. more than the next market player Atento also increases leadership position in key markets such as Brazil (26.6% of share), Argentina and Chile November […]

2018/11/07

Atento Recognized as One of the Best Companies to Work for in Argentina for the 12th Consecutive Year

Atento is the only company in its industry in Argentina to obtain this recognition granted by Great Place to Work® so consistently over time In 2018, Great Place to Work® also gave a special recognition to Atento Argentina’s inclusion policy The Company is also one of the 25 Best Multinational Workplaces in Latin America according […]

2018/11/01

Atento Recognized as Best Customer Service Outsourcer in Spain for its Service to Endesa

The recognition is awarded within the framework of the CRC Gold Awards for excellence in customer service and business process outsourcing service management in Spain This is the 3rd consecutive year that Atento receives the recognition as Best Outsourcer in Customer Service, in this occasion for its service to Endesa, a leading provider of utilities […]

2018/10/29

New Frost & Sullivan Thought Leadership Article “Digital Consumers and Their Relationship with Brands” Points out That Customer Experience Makes the Difference in the Digital World

The article analyzed the increased digitalization of the relationship between brands and their customers Acquiring a customer is the first step, but it’s the experience that makes the difference along the digital customer journey The analysis identifies challenges and opportunities presented by this increased digitalization of the customer relationship management and comments on Atento’s Data […]

2018/10/17

Atento Opens New Customer Relationship Center in Chile

It is a state-of-the-art center for the provision of customer experience solutions for the banking and financial services sector This is the third customer relationship center of Atento in Santiago and the fourth in the country Atento reinforces its leadership position in Chile, where it is the leading provider of CRM BPO services and solutions […]

2018/10/01

Atento Reinforces Its Growth Strategy in the South America Region And Appoints Óscar Velásquez Managing Director of Atento Colombia and Miguel José López LatAm Financial Services Sales Director

Óscar Velásquez boasts an extensive professional career leading technology and outsourcing companies in Latin America and he joins the company to lead Atento’s operations in Colombia Miguel José López, who until now was the head of the operations in Colombia, will lead the company’s regional sales strategy for the banking and financial services sector October […]

2018/09/26

Atento Signs Strategic Agreement with T-Systems on the Provision of Data Center Services in Brazil

The agreement includes a long-term contract for T-Systems to manage Atento’s data center operations in Brazil during the next 10 years It guarantees access to T-Systems’ state of the art technology and expertise in data center services while allowing Atento to focus on its core business, designing and implementing high value-added customer experience solutions September […]

2018/09/07

Atento’s Digital Solutions Enhances Customer Experience and Increase Efficiency Across the Value Chain of Banks and Financial Service Providers

Atento presented at Fintech Americas 2018 its CRM/BPO solutions for the banking and financial services sector The Company’s offering for the sector encompasses a wide range of solutions from marketing and lead generation to back office solutions, including digital solutions such as 100% digital sales and 100% digital collections among others Atento’s solutions are customized […]

2018/08/27

Unimed-Rio Signs Agreement with Atento in Brazil to Modernize its Customer Relationship Structure

The agreement includes the transfer of part of Unimed-Rio customer relationship operations to Atento to guarantee the best experience for their customers and deliver significant gains in quality and efficiency With this carve out, Atento continues to execute its growth strategy and strengthen its leading position in the Brazilian CRM/BPO market Thanks to the agreement, […]

2018/08/14

Volunteers of Atento Contribute to Break the Record of "Un Sol para los Chicos", the Annual Fundraising Campaign to Support UNICEF in Argentina

For the 16th year in a row, Atento’s volunteer employees managed calls for “Un Sol para los Chicos,” the fundraising campaign to support UNICEF in Argentina This year, Atento’s volunteers contributed to raise $ 3.5 million Both the project’s infrastructure and coordination, and the telephone service were donated to UNICEF to support its charitable actions […]

2018/08/08

KIA Strengthens its Digital Strategy to Enhance Customer Experience in Mexico with the Support of Atento

According to market research, over 60% of consumers decide on a brand, model, and price of a vehicle online, before visiting a dealership Kia and Atento have launched a customer relationship management strategy that will increase customer satisfaction and efficiency thanks to the use of digital technologies and an omni-channel interaction platform August 8, 2018 […]

2018/07/31

Atento Reports Fiscal 2018 Second-Quarter Results Highlighted by Top-line Growth and EPS Expansion

Solid top-line growth across geographies, with revenues up 7.2% Multisector revenues up 9.1% in Q2, representing 60.9% of revenues Revenue mix from higher value-added solutions up 0.7 p.p. to 26.4% EBITDA grew a solid 15.6% in Q2, with margin up 0.7 p.p. to 10.4% Strong recurring EPS expansion of 19.9% to $0.20 Free cash flow […]

2018/07/10

Atento Ranked as the 2nd Most Innovative Company in Brazil’s Service Sector, According to Valor Econômico

The Company has achieved this position in the annual “Inovação Brasil” ranking published by Valor Econômico, one of the country’s leading business journals The company came in 47th place in the overall ranking, becoming one of the 50 most innovative companies in the Country and having scaled 51 positions since last year July 10, 2018 […]

2018/07/04

Atento receives seven recognitions at the 24th edition of the ABEMD Awards in Brazil

The company has received the awards in partnership with its clients Bradesco, Unilever, Santander, Unimed BH and Telefónica The ABEMD Awards are the main showcase of the best works in the Brazilian Direct Marketing sector. The awards evaluate best practices from a strategic, creativity, planning and performance point of view July 4, 2018 SÃO PAULO […]

2018/07/02

Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row

The Platinum Contact Center awards recognize the work of banking, insurance, telecommunications and industry companies that understand contact centers as value creators for their organization The customer care program developed by Liberty Seguros in collaboration with Atento in Spain, provides a unified and customized solution responding to all types of customer needs July 2, 2018 […]

2018/06/29

Atento Appoints Dimitrius de Oliveira as Regional Managing Director for Brazil

The appointment strengthens Atento’s leadership position in Brazil, the largest market in Latin America where the Company currently accounts for 24.7% of the total market June 29, 2018 SÃO PAULO -–Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top […]

2018/06/12

Atento Reopens Its Customer Relations Center in Puerto Rico, an Industry Benchmark in the Central America and Caribbean Region

Alejandro Reynal Atento’s CEO inaugurated this state-of-the-art customer experience solutions center has been totally rebuilt following the devastating impact of Hurricane Maria Located in the city of Caguas, it has been equipped with digital capabilities and more than 620 workstations It reflects Atento’s commitment to Puerto Rico and the economic recovery in the country while […]

2018/06/06

Antonio Viana-Baptista Joins Atento’s Board of Directors

Atento today announced the appointment of Antonio Viana-Baptista to its Board of Directors as an independent director and member of the audit committee June 6, 2018 NEW YORK –Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers […]

2018/05/25

Atento Recognized as One of the Best Multinationals to Work for in Latin America in 2018

For the eighth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in nine countries in 2017 May 25, 2018 SAO PAULO –Atento S.A. (NYSE: ATTO), the leading provider […]

2018/05/07

Atento Reports Fiscal 2018 First-Quarter Results Highlighted by Solid Topline Growth

Revenues up 4.5% driven by Americas and Brazil Multisector clients revenue growth in all Regions, up 7.9% to 61.4% of total revenues (+1.5 p.p. vs LY) TEF revenues stable vs last year EBITDA margin of 10.1% in line with Q1 historical seasonality Adjusted EPS totaled $0.10 in Q1 2018 FCF before interest and acquisitions negative […]

2018/04/30

Atento Recognized as One of the Best Companies to Work for in Central America and the Caribbean

The Company has been elected by Great Place to Work® as one of the Best Companies to Work for in the Region in the over 1,000 employees category for the eleventh year in a row Atento has also been named a Best Company to Work for in El Salvador, where the Company achieved the fourth […]

2018/04/27

Atento Recognized as One of the Best Companies to Work for in Mexico

Atento has received the Great Place to Work® award in the category of companies with more than 5,000 employees for its human resources practices, work climate and culture The company is recognized for the 11th consecutive year by Great Place to Work® in Mexico Atento’s strategic objectives include developing the strengths of its employees and […]

2018/04/02

Atento Recognized as One of the Best Companies for Women to Work in Brazil

Initiatives aimed at empowering women have accredited the company as one of the best workplaces for women in Brazil, according to Great Place to Work® The Company is also one of the 25 Best Multinational Workplaces in Latin America in 2017 April 2, 2018 SÃO PAULO –Atento S.A. (NYSE: ATTO), the leading provider of customer […]

2018/03/28

Atento’s End to End Digital Sales Solution Improves Sales Conversion and Drives Customer Experience while Lowering Cost of Sales

The solution combines digital marketing tools, a sales portal and an omnichannel platform to complete the sales cycle, with or without human intervention, from lead generation to sales conversion The use of analytics and automation increases sales conversion while reducing costs Retargeting capabilities can deliver up to 70% sales conversion for customers who did not […]

2018/03/23

Atento Recognized as One of the Best Places to Work for in Spain in 2018

Great Place to Work® has recognized Atento as one of the best companies to work for in the more than 1,000 employees ranking in Spain The company is also one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® March 23, 2018 MADRID –Atento S.A. (NYSE: ATTO), […]

2018/03/22

Atento Recognized for Its Customer Experience Solutions in Mexico

Atento’s customer experience solutions won three IMT 2018 awards, the highest recognition in the CRM BPO industry in Mexico, granted by the Mexican Teleservices Institute The Company has received the Gold Awards for the Best Sales Strategy, Best Customer Experience Strategy and Best Talent Management March 22, 2018 MEXICO CITY –Atento S.A. (NYSE: ATTO), the […]

2018/03/19

Atento Reports Fiscal 2017 Fourth-Quarter and Full Year Results, Highlighted by Revenue and EPS Growth

March 19th 2018 Continued revenue growth in fourth quarter and full year, supported by strong growth in Americas: Consolidated revenues up 5.7% in Q4 and 5.1% in FY 2017, with Multisector up 8.6% in Q4 and 10.9% in FY 2017 Revenue fueled by continued overall strong commercial activity, underpinned by growth in the Americas, especially […]

2018/03/18

Samsung Expands its Range of Official Customer Relationship Channels in Collaborations with Atento in Brazil

Consumers have a wide range of different channels and options ensuring the quality of service March 18, 2018 SAO PAULO –In the last two years, Samsung has expanded and remodeled its official channels to better serve its customers in Brazil, whether through the call center, email, chat, Facebook and even Twitter by direct messages (DM) […]

2018/03/13

Atento’s Solutions Based on Cognitive Technology Create a More Satisfactory and Efficient Customer Experience

Atento has integrated cognitive capabilities within its value offer based on Keepcon semantic technology that improve customer satisfaction and reduce costs through increased automation and reduced response time The use of cognitive technology is part of Atento Digital’s specialized offer to maximize the opportunities offered by digitalization throughout the client’s life cycle With this offer, […]

2018/03/01

Atento Opens New Customer Relationship Center in Sao Paulo

Located in the district of Itaquera, in the eastern part of Sao Paulo, this is Atento’s 14th center in the city, and the 35th in the country The center offers a broad range of customer experience services and solutions enabled by Atento´s omnichannel platform and digital capabilities The construction of the new center was supported […]

2018/02/09

Atento Receives Top Employers Certification for the Fourth Consecutive Year in Brazil

The Company is one of the 26 top employers in the Latin American country that met the highest standards of excellence in career conditions In 2018, Atento also received the Top Employers certification in Spain February 8, 2018 SÃO PAULO, February 8, 2018 – Atento S.A. (NYSE:  ATTO), the leading provider of customer relationship management and business […]

2018/02/01

Atento Receives the Top Employers Certification for the Eighth Consecutive Year in Spain

The Top Employers certification recognizes the quality of working conditions that companies offer to their employees as well as the excellence in their HR practices February 1, 2018 MADRID, February 1, 2018 – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one […]

2018/01/24

Atento accelerates its growth in the telecommunications sector in Brazil

The main companies in this sector in the country already use Atento services such as Technical Support, Sales, Customer Service, Back Office or Collections, all supported by digital technology Digital customer service through multiple channels is one of the services in which Atento stands out in the telecommunications sector January 24, 2018 SAO PAULOJanuary 25, […]