Press

This is where you will find the latest news from Atento.

Press Releases

2023/08/31

Atento announces the completion of the third tranche of funding under its new interim financing, bringing the total amount invested to $37 million

Atento announces the drawdown of ~$3M in tranche 3 funding under its new interim financing. Tranche 3 brings the total interim financing received to $37 million, exceeding the initial target by $7 million. Tranche 3 funding to provide enhanced financial runway to support Atento’s restructuring. New York, August 31, 2023 – Atento S.A. (“Atento” or […]

2023/08/28

Atento Taps into Advanced AI Solutions to Elevates Social Media Customer Engagement

Atento’s AI-driven technology offers a nuanced understanding of customer intent and sentiment across major social platforms like Facebook, Instagram and others. Atento currently manages the social media interactions for roughly 50 clients, spanning over 100 operations in Brazil, Mexico and EMEA regions, accumulating 350,000 monthly interactions hours. São Paulo, September 5th, 2023 – Atento, […]

2023/08/28

Multigenerational Diversity: All Generations in tune to deliver an excellent service

At Atento, our strength is drawn from the diverse tapestry of ages that forms our team. We firmly believe in the power of every generation, recognizing and appreciating each employee’s unique contribution, irrespective of age. This melting pot of experience and youth drives our exceptional customer service. Our workforce comprises 34% aged between 18-25, 59% […]

2023/08/02

Atento Strengthens its Cybersecurity Defenses by Deploying a Red Team Initiative

• Atento pioneers in the CX sector, launching a red ream program to bolster cybersecurity. • For over a year, the company has engaged specialists for this critical initiative. • Popular in the financial sector, professionals with a hacker profile exercise, pinpoint and mitigate vulnerabilities, pre-empting potential cyber threats. New York, July 31, 2023 – […]

2023/08/01

Atento announces drawdown of $17 million in tranche 2 funding under its new interim financing

• Tranche 2 upsized by $7 million to provide enhanced financial runway to support Atento’s restructuring following substantial interest from existing investors • Participation in Tranche 2 reflects incremental support for the Restructuring Support Agreement • Upsizing of Tranche 2 financing brings total committed interim funding to the $37 million originally contemplated New York, August […]

2023/07/21

Atento Announces Delisting from NYSE; Delisting expected in Restructuring Plan

Delisting is contemplated by the previously announced comprehensive financial restructuring plan aimed at optimizing financial and operational efficiency and driving long-term growth. Delisting affects only the shares of Atento S.A. at a holding company level so will not affect business operations. New York, July 21, 2023 – Atento S.A. (NYSE: ATTO, “Atento” or the […]

2023/07/13

Atento Reinforces Innovation Initiatives and Upholds ISO 56002 recertification.

For the fourth year running, the company uploads the ISO 56002 certification, emphasizing its importance in structuring and managing innovation processes. The achievement endorses Atento’s process for managing innovation. São Paulo, July 2023 – Atento, a global powerhouse in customer relationship management and business process outsourcing (CRM/BPO) services worldwide and an industry leader in […]

2023/07/05

ATENTO AND ENEL X WAY BOLSTER THEIR PARTNERSHIP TO ACCELERATE ELECTRIC MOBILITY IN THE US AND CANADA

Enel X Way entrusts Atento to streamline customer service in the US and Canada, leveraging its Multilingual Hub based in Valencia, Spain. Atento already delivers this service in seven languages across Europe MADRID, 30 June 2023 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest providers of customer relationship […]

2023/07/03

Atento enters into a restructuring support agreement with certain key financial stakeholders

Atento enters into a restructuring support agreement with certain key financial stakeholders to obtain support for a comprehensive balance sheet restructuring Atento continues to work with additional financial stakeholders to achieve a consensual deal New York, 3 July 2023 Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest customer relationship […]

2023/06/23

Atento reaches agreement with certain key stakeholders

Atento agrees to term sheet with certain major financial stakeholders for at least $30 million of new financing in the near term and pathway to restructuring support agreement Term sheet provides for additional $79 million upon implementation of a comprehensive restructuring for Atento to execute its transformation plan and drive growth New York, 23 […]

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