Customer Engagement

Transforming Experiences, Optimizing Results
At Atento, we construct memorable, integrated, and omnichannel experiences by uniting the best automation technologies with a human touch. We reimagine the customer journey by intertwining advanced tech solutions and strategic human interactions to deliver an enhanced and personalized brand experience.

Elevating Operational Efficiency:
Harness voice platforms, predictive dialers, skill-based routing, CTI integration, IVRs, and reliable CRM for superior productivity.

Crafting a Unified Omnichannel Experience:
Utilize omnichannel platforms, innovative contact center services, advanced virtual agents, and swift voice and chatbots for a seamless customer journey.

Pioneering Future CX:
Leverage real-time digital assistants, state-of-the-art CX platforms in the Metaverso, and IoT Relationship Management to navigate the future of customer interaction with ease and expertise.

+ Cost optimization

+ Added Value Differentiation

~60% Call deflection in IVR

500% Speedier deployment of our CCaaS

Up to ~90% Contact resolution through BOT

+ Cost optimization

~60% Call deflection in IVR

500% Speedier deployment of our CCaaS

Up to ~90% Contact resolution through BOT

+ Added Value Differentiation

The Atento difference

Contact Center as a Service (CCaaS)

Atento offers a flexible, scalable CCaaS solution, allowing you to provide exactly what your customers need. Our global pricing model is designed to offer affordability for all markets, while our ability to support IT with regional partners and Atento staff adds extra value.

Conversational Bot Asset - Xtrabot

Our proprietary bot platform offers an efficient solution to automate calls and service flows across various channels. With Xtrabot, you can optimize customer interactions using natural language processing and AI tools.

Language User Interface (LUI)

LUI creates intuitive conversational interfaces for IVRs, Chatbots, and Virtual Agents. Designed with simplicity and best user experience in mind, our LUI significantly improves results for our clients.

Symphonie

Our online solution integrates seamlessly with standard telephony functions while providing capabilities to receive, present, and send customer data. Developed using microservices and containers, Symphonie is highly scalable and easy to integrate with other systems, effectively eliminating the need for desktop CTI components.

Why choose Atento’s
Customer Engagement hub?

For our comprehensive omnichannel CRM solutions,
covering the complete customer journey.

Ready to Embrace the Future of Customer Engagement?

Experience the Atento difference and transform your customer service operations into a driving force for your business growth. Connect with us today to begin your journey towards superior customer engagement.

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