Retail & E-commerce
"Integrate channel and CRM strategy to optimize your CX through a seamless interaction in your customer service"
With the impact of the pandemic and the constant rise of social and mobile technologies changed the way shoppers interact with retail & e-commerce companies. Fast, efficient shipping and great customer service are now table stakes in the industry to deploy an integrated, CX, that requires an agile and seamless strategy through all touchpoints.
Through Atento’s solution you can leverage predictive analytics, attract, asses, hire and retain the right talent to manage consumers interactions and boost agent management to improve productivity and have a more cost efficiency operation.
What we offer:
Next Generation Services
With the right people, workforce management and governance model to improve productivity through CX hubs across regions we enhance your omnichanel strategy by leverage consumers interactions through services:
- Sales: cross & upselling,
- Customer service: complaints handling, social media engagement, technical support
To drive efficiency and profitability we can unify front and back office applications to change manual agents activities, also compile relevant information about consumers interactions with the brand to deliver a frictionless CX.
How we can help:
Orders: track packages, edit or cancel orders
Digital services and device support: troubleshoot device issues
Account: manage account preferences
Returns & Refund: return or exchange items, print return mailing labels
Product help: troubleshoot product setup and usage issues
Payments & gift cards: add or edit payments methods, reload gift card balance
