Retail & E-commerce
Fostering loyalty through meaningful engagement
The impact of the pandemic and the constant rise of social and mobile technologies changed the way shoppers interact with retail & e-commerce companies.
Fast and efficient shipping methods merged with great customer service are now decision-making points in the industry. The move is to deploy an integrated customer experience CX that is agile and seamless through all touchpoints.
With Atento’s solutions, you can leverage predictive analytics, attract, assess, hire, and retain the right talent to manage consumer interactions and boost agent management improving productivity and having a more cost-efficient operation.
What we offer:
Next Generation Services
Our approach to staffing, training and developing is focused on building CX teams that become brand ambassadors.
Our highly skilled agents are empowered by AI and predictive analytic tools to anticipate your customers’ needs, delivering the right offers at the right time.
Provide seamless support for your customers before, during, and after their shopping experience. Our team of CX consultants develops a deep understanding of your eCommerce customers’ journey to implement frictionless framework across multiple channels.
Automatically manage queries, such as shipping information, inventory, delivery status and other activities by implementing AI in your back-office workflow.
How we can help:
Customer Service
Orders: tracking packages, order management
Returns: return or exchange items, print return mailing labels
Account: account preferences management and support
Payment: Cards management, Adding or editing payment methods and reloading gift card balance
Sales
eCommerce Sales Support
Cross & upsell
Tech Support
Customer Services Support
Sales Support
Reservations and multilingual passenger support
Critical Services
Troubleshooting product, setup, and usage issues
Digital services and device support
Back-Office
Package tracking & delivery control
