Retail & E-commerce

Fostering loyalty through meaningful engagement

The impact of the pandemic and the constant rise of social and mobile technologies changed the way shoppers interact with retail & e-commerce companies.
 
Fast and efficient shipping methods merged with great customer service are now decision-making points in the industry. The move is to deploy an integrated customer experience CX that is agile and seamless through all touchpoints.
 
With Atento’s solutions, you can leverage predictive analytics, attract, assess, hire, and retain the right talent to manage consumer interactions and boost agent management improving productivity and having a more cost-efficient operation. 

Discover our success stories

How we can help:

Customer Service

  • Orders: tracking packages, order management

  • Returns: return or exchange items, print return mailing labels

  • Account: account preferences management and support

  • Payment: Cards management, Adding or editing payment methods and reloading gift card balance

Sales

  • eCommerce Sales Support

  • Cross & upsell

Tech Support

  • Customer Services Support

  • Sales Support

  • Reservations and multilingual passenger support

  • Critical Services

  • Troubleshooting product, setup, and usage issues

  • Digital services and device support

Back-Office

  • Package tracking & delivery control

Retail & E-commerce

Do you want to know more?

Contact us!

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Customer Service in the Digital Era: The keys to better connecting with consumers