Cookies Policy

ATENTO SPAIN HOLDCO S.L.U, a sole proprietorship, holder of Tax ID No. B-86445731 with registered address at Calle Santiago de Compostela 94, 28035 Madrid, (“Atento”), hereby informs you through this Cookie Policy of the use of data storage and retrieval devices on user terminals.

1. What are cookies?

Cookies are files that are downloaded to the user’s device when accessing certain websites and applications that can be used for a wide variety of purposes, such as recognizing you as a user, obtaining information on your browsing habits, or customizing the way content is displayed. The specific ways in which we use these technologies are described below. The information collected by the cookies is anonymous and does not contain any sensitive information, as no data that can identify the user personally are collected.

2. What does Atento use the cookies for?

Atento uses cookies to track users’ interactions with the atento.com website, hereinafter referred to as “the website.” Cookies can recognize a user’s browser, as well as the type of device from which the website is accessed, and they are used primarily to facilitate the next visit and make the website more user-friendly. In summary, Atento uses the cookies to:

  1. Optimize the user’s browser experience by tracking the session.
  2. Collect information to optimize browsing and improve the website.

3. Who uses the cookies and for how long?

The information obtained by the cookies can be processed solely by the website publisher and/or by third parties hired by the publisher to provide a service. All cookies used by Atento are third-party, shown in the charts below under the “Provider” heading. With regard to expiration, the cookies may be session and persistent. The former are stored only while the browser is open, while the latter are not deleted when the browser is closed, rather once the established storage period for the purpose of the cookie has ended. As indicated, the cookies used by Atento, as well as their purpose, expiration and source, are as follows:   TECHNICAL COOKIES Cookies strictly necessary to provide a service or the content requested by the user. These are responsible for technical aspects such as identifying records and managing tool preferences in the use, interaction and location of to the content. The technical cookies used by Atento are the following:  

CookieDurationDescriptionProvider
__cf_bm1 hourThis cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
_GRECAPTCHA5 months 27 days

This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.

Google
_uetsid1 dayBing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid1 year 24 daysBing Ads sets this cookie to engage with a user that has previously visited the website.
_wpfuuid1 year 1 month 4 daysThis cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon.
AtentoCom443AffinitysessionDescription is currently not available.
AtentoCom443AffinityCORSsessionDescription is currently not available.
cf_ob_info1 minuteThe cf_ob_info cookie is set by Cloudflare to provide information on HTTP Status Code returned by the origin web server, the Ray ID of the original failed request and the data center serving the traffic.
cf_use_ob1 minuteCloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address.
client_token10 hoursDailymotion places this cookie as an anonymous access token used by the Video Player, to access the API that stores content metadata when a user is not authenticated.
cookielawinfo-checbox-analytics11 months

This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies".

Atento
cookielawinfo-checkbox-advertisement1 year

The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies".

Atento
cookielawinfo-checkbox-necessary11 months

This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies".

Atento
cookietestsession

Cookie used to remember the user’s acceptance of the privacy policy.

Google
elementorneverThe website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time.
li_gc6 monthsLinkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc1 dayLinkedIn sets the lidc cookie to facilitate data center selection.
MSPTC1 year 24 daysDescription is currently not available.
PHPSESSIDsessionThis cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.
pll_language1 yearPolylang sets this cookie to remember the language the user selects when returning to the website and get the language information when unavailable in another way.
SRM_B1 year 24 daysUsed by Microsoft Advertising as a unique ID for visitors.
ts1 year 1 month

This cookie is provided by the PayPal. It is used to support payment service in a website.

Paypal
UserMatchHistory1 monthLinkedIn sets this cookie for LinkedIn Ads ID syncing.
usprivacy1 year 1 monthThis is a consent cookie set by Dailymotion to store the CCPA consent string (mandatory information about an end-user being or not being a California consumer and exercising or not exercising its statutory right).
viewed_cookie_policy1 yearThe GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data.
VISITOR_PRIVACY_METADATA6 monthsDescription is currently not available.

  ANALYTICAL COOKIES These cookies collect information on the use of the site, such as time spent and content viewed by the readers to measure performance and improve the browsing experience. The main objectives of this type of cookies are to:

  • Enable anonymous user identification and, with it, an approximate count of the number of visitors.
  • Anonymously identify the content visited most.
  • Determine whether the accessing user is new or a repeat visitor.

Here are details on the analytical cookies used by Atento:  

CookieDurationDescriptionProvider
_clck1 yearMicrosoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
_clsk1 dayMicrosoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
_ga2 years

Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions.

Google
_ga_*1 year 1 month 4 daysGoogle Analytics sets this cookie to store and count page views.
_gat_gtag_UA_160271668_11 minute

This is used to distinguish users and to limit the percentage of requests.

Google
_gat_UA-160271668-11 minute

This is used to distinguish users and to limit the percentage of requests.

Google
_gid1 day

Cookie used by Google Analytics to store and update a unique value for each page visited.

Google
_hjAbsoluteSessionInProgress30 minutes

Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.

HotJar
_hjFirstSeen30 minutes

Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.

HotJar
_hjid1 year

This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors.

HotJar
_hjIncludedInPageviewSample2 minutes

Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.

HotJar
_hjIncludedInSessionSample_31640801 hourDescription is currently not available.
_hjSession_*1 hourHotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*1 yearHotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
AnalyticsSyncHistory1 monthLinkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
CLID1 yearMicrosoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
dmvksession

This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics.

Dailymotion
MR7 daysThis cookie, set by Bing, is used to collect user information for analytics purposes.
pardotpastThe pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking.
SMsessionMicrosoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
v1st1 year 1 month

This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website.

TripAdvisor

  ADVERTISING CUSTOMIZATION COOKIES These cookies obtain information on the user’s browser to manage advertising spaces and to offer more relevant quality content for them based on their preferences. Atento uses the following:  

CookieDurationDescriptionProvider
_fbp3 months

This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

Facebook
_gcl_au3 months

This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time.

Google
ANONCHK10 minutesThe ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.
bcookie1 yearLinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
bscookie1 yearLinkedIn sets this cookie to store performed actions on the website.
CONSENT16 years 6 months 6 days 6 hours 9 minutes

Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen.

Google
fr3 months

The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.

Facebook
IDE1 year 24 days

Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen.

Google
li_sugr3 monthsLinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
MUID1 year 24 daysBing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
sidpast

Measures the performance of the ads and provides recommendations – Google

Google
test_cookie15 minutes

Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies.

Google
VISITOR_INFO1_LIVE5 months 27 days

Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos.

Google
YSCsession

Records a unique identification to maintain statistics on which YouTube videos were seen by the user.

Google
yt-remote-connected-devicesnever

Stores the user’s video player preferences using embedded YouTube video

Google
yt-remote-device-idnever

Stores the user’s video player preferences using embedded YouTube video.

Google
yt.innertube::nextIdneverYouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requestsneverYouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.

4. Cookie acceptance, deactivation and deletion

You can use the cookie configuration pane that is shown when loading the website to accept or reject the cookies that require your consent. You can exercise your cookie deactivation and deletion rights at any time on this website, and also modify the configuration by accessing the “cookie configuration” pane through the link in the website footer or through the browser options.  To access the configuration of your browser:

With regard to Google Analytics, you can deactivate the cookies at any time through the voluntary Google Analytics exclusion system, available here.

5. Information on international data transfers

Users can find information on International Data Transfers (IDTs) to other countries that may be done by third parties in this cookie policy in their corresponding policies.

Linkedin LogoLinkedin Atento Live LogoAtento Live
The most competitive Nearshore
partner delivering CX in Spanish

CX Magazine

New Issue

White paper

Unlock the Future of Customer Experience with AI