Atento publishes 2020 ESG report

  • 2020 report details Atento’s progress toward fulfilling various ESG commitments
  • Atento’s social performance remains strong, while achieving carbon neutrality by 2030 remains on track


Madrid, 21 December 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest providers of customer relationship and business process outsourcing (CRM / BPO) services and Latin America’s leader, announced today the publication of its 2020 ESG report.

Atento operates nearly 100 customer service centers and employs more than 140,000 Customer Experience and BPO professionals in 13 countries, including Brazil, Colombia, Mexico, Spain and the United States. Under the leadership of Atento’s new ESG Director, Pablo Sánchez, the Company seeks to continually improve its ESG performance by increasing the positive impact it has across these countries while working toward carbon neutrality by 2030, among other environmental goals.

The 2020 sustainability report covers Atento’s many ESG commitments and initiatives related to diversity, equity and inclusion; employee training and reskilling; health and safety; clean, renewable and carbon-free energy; water preservation; waste reduction and recycling; and cybersecurity and the protection of customer information.

For Atento, its ESG strategy is key, since it has been proven that a good ESG plan helps companies determine their financial future in terms of return and risk and is a good reference regarding how a company manages its non-financial risk, which contributes to generating confidence in the market, as well as value for shareholders. In other words, the ESG plan does not only impact the environment and employees, but is also a positive aspect for customers, suppliers, shareholders and communities.

Pablo Sánchez, Atento’s Global CMO and ESG Director, said, “Atento’s 2020 ESG report is designed to help all stakeholders better understand our ESG performance and the measurable progress we are making toward fulfilling commitments to build a more sustainable future for the benefit of our customers, employees, shareholders and the communities that are home to our operations. We are especially proud of Atento’s always strong social performance and the programs behind it, such as “Attentive to the future”, which hires socially disadvantaged youth who are disproportionately excluded from the labor market. Similarly, Atento@Home continues to facilitate hiring talent best suited to the specific needs of our clients without location being a barrier to employment.” Mr. Sánchez added, “In addition to helping create a more equitable world, we continue advancing various initiatives to improve Atento’s environmental performance, helping build a robust circular economy and ultimately achieving carbon neutrality as a company.”


About Atento

Atento is the largest provider of customer relationship management and business process outsourcing (“CRM BPO”) services in Latin America, and among the top five providers globally. Atento is also a leading provider of nearshoring CRM BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 14 countries where it employs approximately 139,800 people. Atento has over 400 clients to whom it offers a wide range of CRM BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento was named one of the World’s 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®. Also, in 2021 Everest named Atento as a star performer Gartner named the company as a leader in the 2021 Gartner Magic Quadrant. For more information visit

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