How you can use CX to reduce OTT churn

The impacts CX can have on retention rates in the highly competitive streaming industry cannot be ignored. Nearly half of consumers will stop using an organization’s services after a single negative experience. With streaming subscription churn rates rising, companies cannot afford to lose fickle subscribers.

This white paper highlights five ways CX can help differentiate a streaming service, giving subscribers something to stream about.

Learn more by downloading this White Paper

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