Leveraging cutting-edge AI to pinpoint dissatisfied consumers, averting regulatory complaints and amplifying customer satisfaction.
Goals
Proactively address and resolve issues before they escalate to regulatory bodies.
Elevate the customer satisfaction index through robust assessment and action on satisfaction surveys.
Strategy
Deploy the Stressometer to swiftly detect and address potential detractors.
Strategically rank stress levels, prioritizing customer engagement to thwart complaints from reaching oversight entities.
Drive both internal and external process enhancements, founded on the deep insights from audio spectral flow analyses.
Highlights
Expedited implementation process completed in under a month
Stressometer, an exclusive Atento innovation, is rooted in advanced AI and Data Science tools.
The software adeptly discerns and categorizes customer grievances across diverse channels. This I gauged based on stress markers detected in voice tones and specific terminologies employed by consumers.
RESULTS / KPIs
Witnessed a remarkable surge in the CSAT index by +12 percentage points.
This website uses its own and third party cookies to analyze visits to our website, by compiling the necessary data to improve browsing, manage users’ preferences and to offer the most relevant content in relation to your preference, generated based on your browsing patterns. To get more info click on our Cookies Polices.
Your privacy is important to us. You can configure your preferences and choose how your data will be use by us or with our partners. Every option has a description to learn more how us and our partners use your info.
Cookies strictly necessary to provide a service or the content requested by the user. These are responsible for technical aspects such as identifying records and managing tool preferences in the use, interaction and location of to the content.
Cookie
Duration
Description
Provider
__cf_bm
1 hour
This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
_GRECAPTCHA
5 months 27 days
This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
Google
_uetsid
1 day
Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid
1 year 24 days
Bing Ads sets this cookie to engage with a user that has previously visited the website.
_wpfuuid
1 year 1 month 4 days
This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon.
AtentoCom443Affinity
session
Description is currently not available.
AtentoCom443AffinityCORS
session
Description is currently not available.
cf_ob_info
1 minute
The cf_ob_info cookie is set by Cloudflare to provide information on HTTP Status Code returned by the origin web server, the Ray ID of the original failed request and the data center serving the traffic.
cf_use_ob
1 minute
Cloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address.
client_token
10 hours
Dailymotion places this cookie as an anonymous access token used by the Video Player, to access the API that stores content metadata when a user is not authenticated.
cookielawinfo-checbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies".
Atento
cookielawinfo-checkbox-advertisement
1 year
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies".
Atento
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies".
Atento
cookietest
session
Cookie used to remember the user’s acceptance of the privacy policy.
Google
elementor
never
The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time.
li_gc
6 months
Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc
1 day
LinkedIn sets the lidc cookie to facilitate data center selection.
MSPTC
1 year 24 days
Description is currently not available.
PHPSESSID
session
This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.
pll_language
1 year
Polylang sets this cookie to remember the language the user selects when returning to the website and get the language information when unavailable in another way.
SRM_B
1 year 24 days
Used by Microsoft Advertising as a unique ID for visitors.
ts
1 year 1 month
This cookie is provided by the PayPal. It is used to support payment service in a website.
Paypal
UserMatchHistory
1 month
LinkedIn sets this cookie for LinkedIn Ads ID syncing.
usprivacy
1 year 1 month
This is a consent cookie set by Dailymotion to store the CCPA consent string (mandatory information about an end-user being or not being a California consumer and exercising or not exercising its statutory right).
viewed_cookie_policy
1 year
The GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data.
These cookies collect information on the use of the site, such as time spent and content viewed by the readers to measure performance and improve the browsing experience. The main objectives of this type of cookies are to:
Enable anonymous user identification and, with it, an approximate count of the number of visitors.
Anonymously identify the content visited most.
Determine whether the accessing user is new or a repeat visitor.
Cookie
Duration
Description
Provider
_clck
1 year
Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
_clsk
1 day
Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
_ga
2 years
Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions.
Google
_ga_*
1 year 1 month 4 days
Google Analytics sets this cookie to store and count page views.
_gat_gtag_UA_160271668_1
1 minute
This is used to distinguish users and to limit the percentage of requests.
Google
_gat_UA-160271668-1
1 minute
This is used to distinguish users and to limit the percentage of requests.
Google
_gid
1 day
Cookie used by Google Analytics to store and update a unique value for each page visited.
Google
_hjAbsoluteSessionInProgress
30 minutes
Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.
HotJar
_hjFirstSeen
30 minutes
Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.
HotJar
_hjid
1 year
This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors.
HotJar
_hjIncludedInPageviewSample
2 minutes
Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.
HotJar
_hjIncludedInSessionSample_3164080
1 hour
Description is currently not available.
_hjSession_*
1 hour
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*
1 year
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
AnalyticsSyncHistory
1 month
Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
CLID
1 year
Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
dmvk
session
This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics.
Dailymotion
MR
7 days
This cookie, set by Bing, is used to collect user information for analytics purposes.
pardot
past
The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking.
SM
session
Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
v1st
1 year 1 month
This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website.
These cookies obtain information on the user's browser to manage advertising spaces and to offer more relevant quality content for them based on their preferences.
Cookie
Duration
Description
Provider
_fbp
3 months
This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
Facebook
_gcl_au
3 months
This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time.
Google
ANONCHK
10 minutes
The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.
bcookie
1 year
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
bscookie
1 year
LinkedIn sets this cookie to store performed actions on the website.
CONSENT
16 years 6 months 6 days 6 hours 9 minutes
Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen.
Google
fr
3 months
The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
Facebook
IDE
1 year 24 days
Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen.
Google
li_sugr
3 months
LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
MUID
1 year 24 days
Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
sid
past
Measures the performance of the ads and provides recommendations – Google
Google
test_cookie
15 minutes
Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies.
Google
VISITOR_INFO1_LIVE
5 months 27 days
Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos.
Google
YSC
session
Records a unique identification to maintain statistics on which YouTube videos were seen by the user.
Google
yt-remote-connected-devices
never
Stores the user’s video player preferences using embedded YouTube video
Google
yt-remote-device-id
never
Stores the user’s video player preferences using embedded YouTube video.
Google
yt.innertube::nextId
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
