Enhancing HR processes with AI/Cognitive

Revamping HR processes to foster a superior employee experience, while championing innovation, quality, and efficiency.

Goals

Refine Atento’s stature as a desirable employer, enriching the experience for potential recruits and streamlining hiring protocols.

Goals

Refine Atento’s stature as a desirable employer, enriching the experience for potential recruits and streamlining hiring protocols.

Strategy

Leverage AI for automated candidate screening, ensuring alignment with requisite qualifications and the desired profile.
Rollout of the Gupy platform, facilitating the real-time ranking of ideal candidates through cutting-edge AI capabilities.

Strategy

Leverage AI for automated candidate screening, ensuring alignment with requisite qualifications and the desired profile.
Rollout of the Gupy platform, facilitating the real-time ranking of ideal candidates through cutting-edge AI capabilities.

Highlights

Cultural Alignment tools pinpointing the resonance between the company’s ethos and potential candidates.
All-inclusive online management offering clear insights into each candidate’s suitability for a position.
End-to-end digital completion of the recruitment process, inclusive of AI-driven feedback via Gupy.

Highlights

Cultural Alignment tools pinpointing the resonance between the company’s ethos and potential candidates.
All-inclusive online management offering clear insights into each candidate’s suitability for a position.
End-to-end digital completion of the recruitment process, inclusive of AI-driven feedback via Gupy.

RESULTS / KPIs

Achieved a substantial cost savings, approximately USD$26,000.
Maintained a consistent average of 20 applicants for each available position, translating to 64,000 candidates for 3,200 roles monthly.

RESULTS / KPIs

Achieved a substantial cost savings, approximately USD$26,000.
Maintained a consistent average of 20 applicants for each available position, translating to 64,000 candidates for 3,200 roles monthly.

Optimizing Agent Performance through CX Language User Interface

Earning the Customer Operation Performance Center Certification for Repsol

Cybersecurity Excellence with Balbix

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Enhancing HR processes with AI/Cognitive

Goals

Goals

Strategy

Strategy

Highlights

Highlights

RESULTS / KPIs

RESULTS / KPIs

Cases

Optimizing Agent Performance through CX Language User Interface

Earning the Customer Operation Performance Center Certification for Repsol

Cybersecurity Excellence with Balbix