AI/Cognitive Solutions in Digital Recruitment for Gaming

Online Recruitment for the Gaming Sector

Goals

Develop a fully digital gamer profile ensuring peak productivity.
Foster employee engagement and collaborative mindset to elevate the customer experience.

Goals

Develop a fully digital gamer profile ensuring peak productivity.
Foster employee engagement and collaborative mindset to elevate the customer experience.

Strategy

Leveraging online support channels, inclusive of social media.
Implementing comprehensive technical and behavioral training, through videoconferencing tools and webinars
Providing consistent support for remote agents.

Strategy

Leveraging online support channels, inclusive of social media.
Implementing comprehensive technical and behavioral training, through videoconferencing tools and webinars
Providing consistent support for remote agents.

Highlights

A talented team, 100% bilingual in Portuguese and English, each equipped with gaming experience.
A specialized infrastructure tailored for agents, which encompasses advanced gamer equipment.
An exclusive game laboratory, poised to be accessible post-pandemic.
A holistic digital approach to onboarding, selection and training processes.

Highlights

A talented team, 100% bilingual in Portuguese and English, each equipped with gaming experience.
A specialized infrastructure tailored for agents, which encompasses advanced gamer equipment.
An exclusive game laboratory, poised to be accessible post-pandemic.
A holistic digital approach to onboarding, selection and training processes.

RESULTS / KPIs

Remarkably, 64% of the daily productivity target was met within 4 days of operation, while consistently surpassing satisfaction benchmarks.
Achieved quality and satisfaction scores nearing peak levels at 92.3% and 4.32, respectively.
Successfully monitored an average of 50k interactions on social media per month with automated moderation, and actively responded to an oversaw approximately 5k interactions across external platforms, forums and online communities.

RESULTS / KPIs

Remarkably, 64% of the daily productivity target was met within 4 days of operation, while consistently surpassing satisfaction benchmarks.
Achieved quality and satisfaction scores nearing peak levels at 92.3% and 4.32, respectively.
Successfully monitored an average of 50k interactions on social media per month with automated moderation, and actively responded to an oversaw approximately 5k interactions across external platforms, forums and online communities.

Revolutionized IVR Experience

Credit Origination Revolution: The Power of Automation

Digital Agent Sales

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AI/Cognitive Solutions in Digital Recruitment for Gaming

Goals

Goals

Strategy

Strategy

Highlights

Highlights

RESULTS / KPIs

RESULTS / KPIs

Cases

Revolutionized IVR Experience

Credit Origination Revolution: The Power of Automation

Digital Agent Sales