- Artificial Intelligence
Enhancing Energy Services with AI Communication
AI and cognitive NLP Technologies integration to introduce new communication channels, improve self-service, and NLP Bot Implementation.
Goals
- Introduce novel channels and services to the customers of the energy company.
- Foster quick and convenient self-service avenues for information and services.
Strategy
- Incorporation of cognitive services coupled with natural language processing to precisely discern customer requirements.
- Commenced the rollout with services already present in the existing IVR system.
Highlights
- Paved the way for a broader spectrum of communication channels and avenues for consumers.
- Achieved a significant reduction in manual operations through enhanced self-service capabilities.
Results
- Successful integration of new communication channels such as Messenger, Chat, and WhatsApp.
- Marked the pioneering introduction of a bot for the brand.
- Accomplished a stellar 66% resolution rate through self-service bots.
Share
