Building and maintaining relationships with prospects and obligors by means of automated processes.
We manage the entire relationship pipeline for real-estate financing processes, from document analysis, through contract drafting, legal validation, Severance Indemnity Fund (mandatory savings accounts) release, inquiries service, to application execution. All automated, ensuring agility and efficiency throughout the process.
Related Next Generation Services:
Improved consumer experience
Reduced response time and continuous communication on application statuses.
Agile and efficient process handling.
End-to-end application tracking, with no pending issues generated.
Integrates with the contract lifecycle, acting on post-selling and collections, as well as on cross-/up-selling of insurance and/or new contracts.
Agile process management with high document handling security.
Reduction of the process completion time.
Million financed per month (ex- government-owned banks).
Of real-estate credit in Brazil.
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Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
More service productivity
Automated responses reduced response time, increasing customer satisfaction.
“High-performance Management Model” case – Client Repsol