Credit Origination – Mortgage

Building and maintaining relationships with prospects and obligors by means of automated processes.

We manage the entire relationship pipeline for real-estate financing processes, from document analysis, through contract drafting, legal validation, Severance Indemnity Fund (mandatory savings accounts) release, inquiries service, to application execution. All automated, ensuring agility and efficiency throughout the process.

Related Next Generation Services:


High Value

Back Office


Improved consumer experience

Reduced response time and continuous communication on application statuses.


Agile and efficient process handling.​


End-to-end application tracking, with no pending issues generated.


Integrates with the contract lifecycle, acting on post-selling and collections, as well as on cross-/up-selling of insurance and/or new contracts.​

Agile process management with high document handling security.

Key figures

See how this solution works in practice.

Contact us


Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

Q2 results by our CEO, Carlos López-Abadía


View More +

Atento Live: Customer Experience and the “new normal” post COVID-19

How will the pandemic caused by the new coronavirus change the future of customer servic ...

View More +