Digital Sales
We boost traditional and digital sales, combining the different points of contact and Data Science, resulting in a maximized conversion and reduced costs, while improving the customer experience.
Benefits
Reduction
Cancellation rates, and time and cost per sale made.
Optimization
Investment, with a focus on conversion and an end-to-end view.
Predictive Models
To define sales strategies, segment mailing lists, and set contact channels.
Differential
Multichannel platform that integrates digital agents, bots and sales portals.
Blends Digital Marketing and Sales skills with our unique Digital CRM BPO expertise.
Skilled team with solid experience in the digital sales market.
Key figures
versus traditional methods
reached effectively
in terms of income
See how this solution works in practice.
Contact us
Transforming the customer experience through talent acquisition, people development and brand assimilation.
Our client is an American consumer electronics and gaming merchandise retailer. Founded 40 years ago, the company is one of the largest videogame retailers in the world, with more than 4,000 stores in various geos, including the United States, Canada, Australia and Europe.
Their goal was to enhance the value they provide to customers and stakeholders by reimagining their customer experience, from a purely transactional model to an experience-focused framework.
Talent & expertise for a Sports Betting giant
Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.
Social Media and Talented CX service for complaints
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators.
The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture. They needed to drive CX excellence at all levels, improving customer satisfaction rates when dealing with complaints through voice and digital channels.
Atento Live
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