NEW YORK– Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM / BPO) in Latin America and one of the top five providers worldwide, aware of the humanitarian challenge we are currently facing, is working alongside with some of the governments of the countries where it has presence, aiming the creation of strategic alliances to combat the advance of the COVID-19 virus.
The products offered by Atento in all the regions where it is present are essential now, since they allow citizens to stay home and access key services such as healthcare, emergency, banking or in obtaining relevant information. That´s why, in some of these markets, such as Peru, El Salvador or Guatemala, the national governments have declared Atento’s activity as essential in the context in which we find ourselves today.
In conjunction with the work carried out by Atento employees and aligned with their commitment to facilitate the society day-to-day life during this crisis, Central Executives who have requested are being supported, with the offer of services that helps to decongest telephone lines and prevent crowds in official offices. In this sense, stands out the adjudication of the Government of Peru to attend the toll-free line 113 of the Ministry of Health, where the specialized attention of consultations by COVID-19 is offered. This project has been a great challenge since a total of 850 collaborators have been activated, in record time.
In a similar way, action is taking place in El Salvador, where the Government approved a minimum wage plan of $300 for each family, which, to find out if they have access to this benefit, needed to go in person to the centers, creating large crowds that have triggered its closure. From Atento, it was offered, within a period of three days, the assembly of this service with 100 agents, who inform them about this assistance and in which bank they can collect the subsidy. This service has already been expanded to 300 agents. Likewise, since March 24th, Atento Guatemala has been providing the physical and technological infrastructure and logistical support for the local government service assistance on COVID-19.
Social solutions are also being offered. In this sense, in Colombia, where people over 60 were asked to stay in their homes until May 31, 2020, Atento, through the Domicilios.com app, has made it easier for older people to purchase, without the need to download mobile applications or enter web pages, a task that can be difficult for them.
In the words of Carlos López-Abadía, CEO of Atento, “in this difficult context, at Atento we continue to offer the best of us to provide these services to our clients and to all citizens, who, I am sure, value the effort made by our team to allow the continuity of these services and guarantee their safety ”.
As a result of the great effort of Atento employees in all the geographical areas in which it is present and the commitment to contribute their experience and knowledge to alleviate the effects of this virus, several clients wanted to praise the company’s work.
In Brazil, one of the main pioneer groups of preventive healthcare, tell how they have lived through this change, highlighting that “the operations of our call centers are critical at this turbulent moment, there are many beneficiaries who have questions and need guidance on the Coronavirus situation. The first wave of telecommuting operators has already been installed and two medical teams have been established in record time, essential in this phase of social isolation”.
Atento’s objective is always to guarantee access to essential services to society and safeguard the safety and well-being of its employees. In these difficult times, the company wants to contribute with all its knowledge and available resources to help alleviate the effects of this virus, offering to governments and public and private institutions our support and know-how of the sector.
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento has been named one of the World´s 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®. For more information visit www.atento.com