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Back Office Auto Loans

Reduce lead-time and eliminate errors in auto loan processes

Challenge

A major private financial institution that operates in the auto loan industry for cars, motorcycles, trucks, buses, machinery, among other, through an extensive network of over 20,000 partners composed by resellers and dealers in Brazil. As one of the strongest sectors within the financial segment in Brazil, the auto loan process has the challenge of reducing delays and errors occurred when processing large volumes of documents. To stand out among other players in this industry, this institution was looking forward to improve processes, reduce backlog and deliver higher-quality services.

Strategy

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Results

Atento’s Back Office service includes anti-fraud and information protection systems besides the generation of analytical reports to ensure total visibility over the progress of the processes in real time.

In just one year, the bank reported a 93% reduction in process errors.

The lead time decreased by 35% and the index of complaints decreased by 56%.

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