Unleashing The Betting Potential with Unmatched Talent

To launch a live sports betting project that would offer users a seamless and immersive experience. They relied on our expertise to provide exceptional customer experience (CX) and assemble a talented team capable of delivering outstanding results right from the start.

This holistic project encompassed real-time digital care, social media monitoring, voice channels, and fraud prevention services, creating a comprehensive and cross-functional endeavor.

• Assemble a highly talented team proficient in managing interactions, answering questions, and providing expert betting advice.
• Implement advanced analytics and monitoring tools to gain valuable user insights and generate daily reports.
• Establish real-time monitoring and analysis systems to ensure comprehensive fraud prevention measures.

• Less than 2% absenteeism by hiring the right talent.
• A remarkable +17% increase in productivity.
• An average handling time of just 300 seconds, delivering prompt resolutions.