Ir al contenido principal
Botón de búsqueda

COVID-19 Hotline

Equitable Vaccination Distribution & Scheduling.

Challenge

Scheduling COVID-19 vaccines requires innovative and bold collective actions from government to reach out vulnerable people.

Strategy

1
2
3
4

Results

1.5M residents served on a monthly basis

60% interactions handled on digital channels, freeing calls for those who needed human interaction.

99% calls answered

94% CSAT Rating

Twitter LogoTwitter Linkedin LogoLinkedin Atento Live LogoAtento Live
Atento Live LogoAtento Live