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Customers for Life

Unique solution for management of the client's technical support and post-sales service.

Challenge

An important multinational technology company, willing to offer the best technical support and post-sales services to its clients, hired Atento as a strategic partner. The challenge was in offering the best services for customers located in multiple territories within various time zones and different cultures.

Strategy

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Results

Reduce costs for the client by 50% by drastically reducing the call-outs.

Atento exceeded its promises by not only maintaining existing customer satisfaction levels but also positioning the service in first place worldwide among the client company’s consumers.

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