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Online onboarding

Partnership between Riot Games and Atento was implemented 100% remotely

Challenge

Riot Games, an American company that develops and publishes games like League of Legends, chose Atento as a strategic partner to provide services to its Brazilian players. The goal was to create a robust operation through online support channels and social networks, engaging and collaborating with improving the gaming experience, solving problems or any situation related to the relationship between brand and consumer.

Strategy

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Results

Average productivity achieved in the first week of operation.

High marks of quality and consumer satisfaction according to customer metrics.

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