These services are enabled by Atento@Home, a secure, cloud-native solution facilitating access to specialized talent and allowing them to work remotely. The multiple layers framework ensures flexibility for rapid ramp up for business continuity plans. The solution guarantees security, information privacy and data protection.
Be up and running in 2 weeks while having digital agents able to handle up to 4 conversations at a time, so no one is stuck on hold.
Call Center staffing can scale up or down based on demand with demonstrated ability to handle 70K+ calls per day with no slowdowns and significant capacity for more.
By enabling IVR deflect and messaging as options you provide the preferred experience to tech-savvy users while opening up the lines for those whose only channel is the telephone.
