In this first 2023 Next Generation CX Magazine, we focus on the Travel & Hospitality industry. During the past 2 years, this industry has transformed how they interact with its customers, who are demanding more self-service options.
We introduce this new edition by discussing sustainability and tourism with Miguel Angel Sanz, Spain Tourism (TURESPAÑA) Director. We also share experiences from international brands, including Lastminute.com, Logitravel, Universal Assistance, Mission Hotels and Enel X Way. Do not miss their stories.