CX Magazine

Issue N° 12

April 2023

Operational Efficiency is the central theme of the twelfth edition of Next Generation CX Magazine. Motorola, Orange, and Arval share their insights on using technology to streamline services while consistently focusing on one primary goal: delivering the best Customer Experience.

Furthermore, we delve into the implementation of the Metaverse in Customer Experience and showcase a collaboration between Atento and the Government of Catalonia to develop a new citizen management platform.

This issue also highlights Frost & Sullivan, who offer valuable recommendations on capitalizing on hyper-personalized experiences to achieve the next level of excellence.
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