Issue N° 4 - March 2021
About 15 big international brands participate in this 4th issue of Next Generation CX. We collect experiences from very different sectors that have Innovation as a source of inspiration to emerge stronger from the global crisis that is hampering the survival of companies.
Guy Kawasaki introduces this issue by challenging us to maintain a positive attitude towards the future, remembering that now, more than ever, is the time to offer something unique and different to our customers.
You will also find success stories and great learnings from multinational companies such as Axa, BBVA, Cepsa, DIDI, Glovo, Ikea, Liberbank, Liberty, Microsoft, Seur, Unilever and Wallapop.