In this 9th edition of Next Generation CX Magazine we collect testimonials from large global companies in the Banking and Finance sector. Two recognized industry experts introduce this issue: José Luis Martínez Campuzano, from the Spanish Banking Association; and Andrea Carpes, customer service director of one of the main banks in Brazil.
Abanca, Banco Sabadell, Caixa Bank, Kutxabank, UCI and Consorcio FOPEP in Colombia, also participate in this new installment, discussing some of the main topics when it comes to building the best Customer Experience: technology, digital channels, human factor in attention, self-service; among others.
In addition, we introduce the latest contact center recently opened by Atento for its client GameStop in Lindon (Utah). We also dedicate a space to present the contribution that Atento is making to the adoption of new renewable energies, specifically in the field of photovoltaic solar installations.