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Why Atento?
Services
Industries
Insights
ESG
Careers
Contact Us
Why Atento?
About us
Press Room
Atento around the world
Investors
Unique Value
Spanish Shore
Why Puerto Rico
Better Outsourcing
Virtual Hub
Sales Accelerator
Content Moderation
Services
CX Solutions
Tech Solutions
EX + Smart Operations
Capabilities
CX Consulting
Business Transformation
CX Solutions
Customer Care
B2C Sales
Content Moderation
Back-office automation
Late Collections
View all
Tech Solutions
Advanced Insights
Atento Knowledge
Atento Conversations
Smart Recruiter
Qualistore
Dynamic Automation Platform (DAP)
EX + Smart Operations
EX + Smart operations
Employee Journey
Smart Recruiter
Smart Operations
Capabilities
Artificial Intelligence
Customer Engagement
Analytics
Intelligent Automation
CX Consulting
CX Consulting
Methodology
Industry Experience
Business Transformation
AI Studio
Technology Ecosystem
Innovation Hub
Flexible CX
Multilingual Hubs
Industries
Automotive
Consumer Goods
Finance
Healthcare
High Tech
Insurance
Manufacturing
Media & Entertainment
Mobility & Logistics
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A
Agent
Analytics
Artificial Intelligence
Average Handle Time
Average Resolution Time
B
Big Data
BRICS
BTO (Business Transformation Outsourcing)
Business Process Outsourcing and Business Process Outsourcer
C
Call Center
Capabilities
Chat Bot/Chatbot
Click to Action – CTA
Cognitive
Contact Center
Contact Center as a Service (CCaaS)
Content moderation
Corpus
CRM
D
Dashboard
Data encryption
Digital Back Office
Digital recruiting
Digital Transformation
Digitization
Dropout rate – Abandon Rate
E
E-commerce
Embeddings
Emotional analytics
Employee Experience
F
Fine-Tunning
First Contact Resolution
Foundation Models
G
Gamification
Generative AI
H
Humanized
I
Information Security
Intelligent Automation
Intelligent Character Recognition
Interactions analytics
Interactive Voice Response
K
Key Performance Indicators – KPIs
L
Large language Models (LLMs)
Large Models (LMs)
Lead
Lead generation
Learning Management System
M
Machine Learning
Marketing
Multilingual Hub
Multimodal
N
Natural Language Processing
Nearshoring or Nearshore Outsourcing
Net Promoter Score
O
Offshoring or Offshore Outsourcing
Omnichannel
Optical Character Recognition
Outsourcing
P
Parameter-efficiency tuning
Predictive Dialer
Promp-Desing / engineering
R
Reinforcement learning form human feedback (RLHF)
Robotic Process Automation
S
Self-Service Portal
Service Level Agreement
Social Media Management
Speech Analytics
U
Upselling
User Interface – UI
V
Virtual Agent
W
WFM- Work Force Management
Work From Home
testing
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