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Government & Utilities

Keep customers at the center of your service agenda

Government institutions and utility companies are starting to understand the value of behavioral analytics in the delivery of successful service experiences to citizens and customers. For both sectors, loyalty might not be a key issue but driving a people-centric operation can make a significant difference in profitability and sustainability.

Atento’s Next Generation Capabilities can help accelerate your company’s or operation’s CX services implementation. Bringing a consultative approach, we evaluate and optimize your digital strategy, adding data-driven and secure solutions that empower automation, self-service, and overall customer satisfaction.

What we offer:
Next Generation Services

Our training and delivery strategy is formulated to develop efficient CX experts, able to deliver precise, empathic, and expedited service. By implementing industry leading LMS modules and gamification programs, we ensure that agents are updated on the latest and most relevant information about your organization and current regulatory guidelines.

By implementing omnichannel as part of your CX strategy, you can achieve profitable optimizations and improve revenue and customer satisfaction. Our CX consulting team can help introduce analytics and technology in your daily cadence to promote agility and continuous improvement.

Implementing Artificial Intelligence and automation in your operation can help mitigate fraud, backlogs, and human error. Given the volume of customer or citizen documentation handled by service companies, the implementation of RPA for document processing and approval can bring short and long-term benefits. We can help accelerate your organization’s digital transformation roadmap by introducing these technologies and ensuring a seamless transition from legacy systems to modern cloud platforms

How we can help:

Customer Service:

Billing & payments

Account management

Programs

Services

Sales

B2B2C product & services

Technical support

Products

Services

Field assistance

Back-Office

Document management

Do you want to know more?

Contact us!

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