Government & Utilities
Keep customers at the center of your service agenda
Government institutions and utility companies are starting to understand the value of behavioral analytics in the delivery of successful service experiences to citizens and customers. For both sectors, loyalty might not be a key issue but driving a people-centric operation can make a significant difference in profitability and sustainability.
Atento’s Next Generation Capabilities can help accelerate your company’s or operation’s CX services implementation. Bringing a consultative approach, we evaluate and optimize your digital strategy, adding data-driven and secure solutions that empower automation, self-service, and overall customer satisfaction.
How we can help:
Billing & payments
B2B2C product & services
Discover our success stories
Positioning the Customer Care Touchpoint
An important financial group in Mexico wanted to be considered a leading company on par with technological trends. The bank sought a solution that would suit its needs and those of their customers and hired Atento as a strategic partner. The challenge consisted in creating "Interactive Kiosk Care". It was to offer users a personalized service through a web camera with the ability to perform several procedures in a single contact.
However, providing care through new technological channels was not the only challenge. As a new interaction channel, it required a new way of providing care. Additionally, the kiosk was designed to attract middle age and elderly customers who initially refused the use of technology and who represented 90% of bank users.