COVID-19 Hotline
Equitable Vaccination Distribution & Scheduling.
Government institutions and utility companies are starting to understand the value of behavioral analytics in the delivery of successful service experiences to citizens and customers. For both sectors, loyalty might not be a key issue but driving a people-centric operation can make a significant difference in profitability and sustainability.
Atento’s Next Generation Capabilities can help accelerate your company’s or operation’s CX services implementation. Bringing a consultative approach, we evaluate and optimize your digital strategy, adding data-driven and secure solutions that empower automation, self-service, and overall customer satisfaction.
Equitable Vaccination Distribution & Scheduling.
Captures attention and loyalty.
This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was extended and service costs were down 30%.
Chatbot increases service volume ten-fold.
Billing & payments
Account management
Programs
Services
B2B2C product & services
Products
Services
Field assistance
Document management
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