How will Chat GPT and other Gen AI platforms change the CX game?

Every company that wants to thrive needs to step up its CX game. It’s an undeniable condition of today’s business world. One of the technologies that promise to enhance CX processes significantly is Generative (Gen) AI. Based on neural networks and Large Language Model (LLM), Gen AI uses deep learning to parse large datasets to generate digital content such as text, code, images, music, or videos. The potential to disrupt several industries is immense.

Download this Frost & Sullivan article to learn more about how to create Seamless and Efficient Customer Experience Processes with Generative AI.

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