Data encryption
The conversion of data from a readable format into a coded format to guarantee their security.
Dashboard
A management tool for monitoring and analyzing KPIs.
Digital recruiting
A 100 % virtual process for selecting and training human talent.
Dropout rate – Abandon Rate
The percentage of users who interrupts an action or do not complete a planned task, for example, a phone conversation.
Digital Transformation
The change produced by the intervention of digital technologies in human factors and companies.
Digital Back Office
Digital back office refers to a broad movement of automating and digitizing traditional back office tasks. Often achieved by outsourcing to a BPO, a digital back office leverages technologies including artificial intelligence, machine learning, and robotic process automation to boost efficiency and provide an elevated customer experience.
Digitization
Digitization is the process of converting information into a digital format. For example, scanning paper documents into a PDF format is a common example of digitalization.