Interactions analytics
Identifying opportunities for improving the indicators and operating processes by using bulk analysis of the data generated by interactions.
Information Security
A set of preventive and reactive measures to protect information and ensure data security. At Atento we have a solid information security framework.
Interactive Voice Response
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate customer service agent. IVR is used by companies or contact centers to route calls based on the choices made by the caller.
Intelligent Character Recognition
Intelligent character recognition (ICR) is software that recognizes and extracts characters from handwritten documents. It is similar to OCR.
Intelligent Automation
Intelligent automation (IA) refers to the use of automation technologies — including artificial intelligence (AI), business process management (BPM), and robotic process automation (RPA) — to streamline and scale your company’s decision making and workflows. Intelligent automation systems are capable of analyzing the pre-existing data regarding similar situations in the past and adjusting the direction […]